Membership, Senior Specialist
About The Position
Michigan Central is a 30-acre technology and cultural hub in Detroit where companies, startups, communities, and innovators collaborate on solutions to global challenges. Since opening in April 2023, it has grown into an ecosystem of approximately 2,000 employees from nearly 250 companies and startups working at the intersection of mobility and society. The Senior Specialist, Membership develops and refines Michigan Central’s comprehensive membership strategy, including its business model, operational efficiency, member programming, growth, and product development. The role works across teams such as operations, events, communications, and marketing to deliver a cohesive membership program. It reports monthly revenue targets and variances and documents the value members contribute beyond financial results. The position calls for a seasoned business lead who can direct a team and influence other teams to collaborate. The successful candidate balances member fit with revenue, strategy with execution, and existing program needs with operational excellence. A technology background is needed to understand member needs and make appropriate connections. The Membership team grows and manages the membership base, while the Network team builds innovation capabilities and grows the ecosystem through partnerships and products that increase retention, traffic, revenue, and regional impact.
Requirements
- Master’s degree, or comparable experience, in innovation, strategy, place-based urban planning, or business.
- At least 3 years of experience supporting startup or innovation-driven environments.
- Demonstrated experience leading teams, building operational capabilities, and making strategic choices.
- Comfort and adaptability in a fast-paced, dynamic environment.
- Technology background sufficient to understand member needs and make appropriate connections.
Nice To Haves
- Master’s degree, or comparable experience, in innovation, strategy, place-based urban planning, or business.
- At least 3 years of experience supporting startup or innovation-driven environments, including leading teams, building operational capabilities, and making strategic choices.
- Comfort and adaptability in a fast-paced, dynamic environment.
Responsibilities
- Develop and refine the comprehensive membership strategy, including the business model, backend operational efficiency, member programming, membership growth, and new product development.
- Coordinate with operations, events, communications, marketing, and other teams to create a cohesive membership program.
- Report monthly revenue targets and variances.
- Document the nonfinancial value members bring to Michigan Central.
- Direct a team and influence teams outside the role’s direct purview to collaborate.
- Balance member fit and revenue considerations.
- Review existing programs and develop next steps with operational excellence.
- Understand member needs and make appropriate connections using a technology background.
Benefits
- Immediate medical, dental, vision, and prescription drug coverage
- Paid parental leave and new parent ramp-up programs
- Subsidized backup childcare
- Adoption and surrogacy expense reimbursement and fertility treatments
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Employee resource groups
- Paid time off for individual and team community service
- Vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
