Senior Specialist - IT Client Support

Energy Transfer•Dallas, TX

3d•Onsite

About The Position

This is an IT Client Technology support position for our Fortune 50 Organization. This position will provide world class client Information Technology support with strong skills and knowledge in end-user devices, software, A/V, and in-depth knowledge of network infrastructure, telecommunications and systems support.

Requirements

The candidate must have 8+ years of experience supporting end-users.
Strong knowledge and support skills in all IT disciplines as this person may be the sole IT resource in some situations.
Must be able to travel as needed in support of end-users to include all meetings.
Have or be able to obtain a valid passport.
Vast knowledge of A/V.
Expert cellular technologies skills (Apple and Android).
Have a good understanding of network design and server relationships.
Have a good grasp of telephonic sets including VOIP.
Be fluent in iOS, Android and Windows platforms.
Familiarity with Security and related technologies (Biometric and magnetic).
Possess a strong understanding of Cyber Security and its impact.
Excellent oral and written communication skills as well as business presentation skills.
Must be trustworthy of handling confidential and sensitive information with integrity.
The Senior IT Specialist level requires a Bachelor’s degree or equivalent experience and 5-8 years of relevant job related experience.
The Lead IT Specialist level requires a Bachelor’s degree or equivalent experience and 8+ years of relevant job related experience.
The Principal IT Specialist level requires a Bachelor's degree or equivalent experience and 10+ years of relevant job related experience.

Nice To Haves

A+
Net +
Security +
Cyber Security
Microsoft desk side support
Previous experience in an energy industry environment.

Responsibilities

Handles complex technical issues that require in-depth knowledge of IT systems and infrastructure.
Analyzes technical problems, identifies root causes, and implements effective solutions.
Manages the escalation of complex issues to the appropriate teams or individuals.
Assist end-users with understanding IT security policies and provide user-friendly, simple, standard solutions complying with those guidelines. Works with other IT teams as needed to achieve effective solutions and compliance.
Collaborate with corporate services and IT teams to design and recommend A/V configurations, utilizing compatible current technology yet easy-to-use by any employee.
Technical lead on refresh projects, scheduling the work, ensuring equipment is ordered and retired timely and following process.
Communicate with end-users in a clear and concise manner, providing updates and solutions, and managing expectations.
Guides and mentors junior staff, sharing knowledge, and fostering a collaborative team environment.