IT Client Support Engineer
Starz•Los Angeles, CA
•$85,000 - $95,000•Onsite
About The Position
The IT Client Support Engineer serves as a frontline resource for end users at the Santa Monica location, providing dependable technical support across a broad range of hardware and software issues. While primarily based at SMO, this role is part of a collaborative IT support team that shares responsibility for fielding requests across multiple locations. The ideal candidate is personable, detail-oriented, and takes pride in delivering a smooth and responsive experience for every user they assist.
Requirements
- 3+ years of experience in IT support, desktop support, or a related technical role.
- Strong proficiency with Windows 11 and macOS environments.
- Hands-on experience with Active Directory, Microsoft 365, and enterprise collaboration tools (Teams, SharePoint, etc.).
- Familiarity with ITSM platforms, particularly ServiceNow.
- Proficiency of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Demonstrated ability to manage competing priorities in a fast-paced environment.
- Strong interpersonal and communication skills, with a client-first mindset.
Nice To Haves
- Industry certifications such as CompTIA A+, Network+, Microsoft certifications (MD-102, MS-900), or equivalent.
- Experience supporting AV/conferencing systems (e.g., WebEx Calling, MS Teams, Crestron, etc).
- Familiarity with endpoint management tools (e.g., Intune, JAMF, SCCM).
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, networking, and peripheral issues across end-user environments.
- Diagnose, troubleshoot, and resolve issues with desktops, laptops, mobile devices, AV systems, printers, and other IT equipment.
- Manage and prioritize support queues using the ITSM ticketing system (e.g., ServiceNow), ensuring SLA compliance.
- Collaborate with IT teams across locations to coordinate support efforts, share knowledge, and drive consistency in service delivery.
- Assist in the planning and execution of hardware refresh cycles, software deployments, and onboarding/offboarding processes.
- Contribute to the creation and maintenance of technical documentation, knowledge base articles, and runbooks.
- Identify recurring issues and recommend proactive, long-term solutions to reduce ticket volume and improve user experience.
Benefits
- Medical, Vision, and Dental
- Annual discretionary bonus and merit increase
- Generous sick days, vacation days, holidays, and wellness days
- 401(k) company matching
- Tuition Reimbursement (up to graduate degree)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
