Senior IT Support Specialist

Harmony Senior Services•Roanoke, VA

23h•Onsite

About The Position

Harmony Senior Services is seeking to add a Senior IT Support Specialist to our IT department. This position will be working out of our corporate office located in Roanoke, VA. The Senior IT Support Specialist is responsible for providing Tier 1 and 2 help desk assistance and support related to computer systems, hardware, or software. Responds to questions, runs diagnostic programs, isolates problems, and determines and implements solutions. Works to develop and support standard hardware and software configurations in support of technology initiatives. Provides support to all Harmony locations which may require travel.

Requirements

Associate degree with two or more years direct experience; or equivalent combination of education and experience.
Experience with Windows Desktops, peripherals, cell phones & CCTV
Knowledge of installation, troubleshooting and repair, and training methods related to personal computer systems.
Ability to communicate effectively to technical and non-technical audiences
Competency in the Microsoft Office Suite
Good problem-solving skills
Good organizational skills with the ability to multitask in a fast-paced environment
Ability to work well with others
Must have a dedication to continually update knowledge and keep up to date on technical advances

Nice To Haves

Bachelor's degree preferred
Relevant IT certifications preferred

Responsibilities

Provide remote support and desk-side problem resolution support for users of computer software, hardware, and peripherals.
Grant access, change, and re-set passwords.
Learn all internal business applications and provide Tier 1 and 2 PC/Network support and general application support to a distributed user base.
Serve as the initial point of contact for troubleshooting hardware/software, PC and printer problems.
Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration including cell phones and CCTV systems.
Effectively utilize and manage the IT Helpdesk System
Understanding of TCP/IP based Devices
Command Line Experience
Critical System Response and monitoring
RMM Tool Usage Experience
Other duties as assigned by management