IT Client Support Specialist 2 (090380)

State of Alaska•Anchorage, AK

1d•Hybrid

About The Position

The Department of Military and Veterans Affairs (DMVA), Division of Administrative Services (DAS), IT Section is recruiting for an IT Client Support Specialist 2! This position is in the General Government (GGU) bargaining unit at a range 16. This position is open to Alaska Residents only. This position requires full-time on-site work at Joint Base Elmendorf-Richardson to facilitate collaboration with various divisions supported by DAS' IT Section. Remote work may be permitted up to two days a week, subject to the hiring manager’s approval, and successful completion of probation. As a member of the IT team at DMVA's DAS division, your responsibilities include delivering comprehensive end-user and desktop support, managing network services for both local and remote users, and assisting with the planning, setup, configuration, and maintenance of servers, networks, microcomputers, printers, and telecom equipment. You will work under the supervision of the Microcomputer/Network Specialist, ensuring seamless operation and support of IT systems vital to the department's mission. The Department of Military and Veterans Affairs is dedicated to deploying motivated, effective professionals to support global, theater, and state initiatives, including disaster response, veteran services, youth education, and leadership development. Our IT section ensures reliable service delivery by maintaining and updating infrastructure, hardware, and software in compliance with security standards. As an IT Client Support Specialist 2, you play a crucial role in supporting the State Emergency Operations Center and Alaska’s military and veteran communities, contributing directly to the agency’s mission of preparedness, support, and leadership development.

Requirements

Hardware: Knowledge of specifications, uses, and types of computer or computer-related equipment.
Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.
Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.
Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end-user issues with information technology hardware and applications; installing new computers, printers, and other peripheral devices; and/or loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.
Must pass a federal background check in order to qualify for military base access.
Must be able to maintain the clearance throughout employment.
Requires a valid Alaska Driver License, proof of vehicle insurance, and a valid State of Alaska vehicle registration if using a private vehicle.
Must be able to obtain and maintain a Common Access Card (CAC).
Valid Real ID Driver’s License.

Nice To Haves

Successful completion of probation for remote work eligibility.

Responsibilities

Delivering comprehensive end-user and desktop support
Managing network services for both local and remote users
Assisting with the planning, setup, configuration, and maintenance of servers, networks, microcomputers, printers, and telecom equipment
Ensuring seamless operation and support of IT systems vital to the department's mission
Supporting the State Emergency Operations Center and Alaska’s military and veteran communities
Maintaining and updating infrastructure, hardware, and software in compliance with security standards
Providing support to users/divisions/components at various locations on Joint Base Elmendorf-Richardson
Driving by car or light truck to many locations on, and off, the 74,000 acre base for support and face to face meetings
Traveling to Juneau, Fairbanks, and other in and out of state locations for support, coordination and training