IT Support Specialist - Mesa 2

XNRGY Climate Systems•Mesa, AZ

1d•Onsite

About The Position

XNRGY Climate Systems is seeking a qualified and experienced on-site IT Support Specialist for their new Technology headquarters in Mesa, Arizona. This role will provide advanced technical support by diagnosing and resolving complex hardware and software issues, requiring a deeper understanding of systems and applications. The position involves in-depth troubleshooting, remote access, and coordination with other IT teams to ensure timely problem resolution. This is a 2nd shift position, working from 4:30 PM to 3:00 AM, Monday through Thursday.

Requirements

5+ years of experience in IT or Help Desk environments
Strong understanding of Windows operating systems, network infrastructure, and troubleshooting methodologies
Experience with Active Directory, Microsoft Azure, Office 365 and other common enterprise management tools
Excellent written and verbal communication with ability to clearly explain technical concepts to users
Provide a positive user experience and customer service focus by resolving issues efficiently and professionally
Ability to manage multiple priorities and adapt in a dynamic, fast-paced business environment
Proven ability to work both independently and collaboratively within a team setting

Nice To Haves

Familiarity of Jira Service Management or similar ticketing systems preferred
Relevant certifications such as CompTIA A+, Security+, Network+, Microsoft Certified Desktop Support Technician or equivalent are a plus.

Responsibilities

Install, configure, and troubleshoot desktop systems, workstations, and peripheral equipment such as printers, monitors, and audio-visual equipment
Respond promptly to service requests ensuring timely resolution and appropriate escalation when necessary
Diagnose and resolve complex technical issues, including network connectivity problems, application errors, server/workstation configuration issues, and other advanced hardware failures
Utilize remote access tools to support and troubleshoot end-user devices and systems
Communicate technical concepts clearly to users with varying levels of technical proficiency, providing effective and user-friendly solutions
Ensure processes and equipment adhere to safety regulations and industry standards
Contribute to internal knowledge base by documenting solutions, best practices, and recurring issues
Perform basic system administration tasks, including user account management, permissions updates, and software patching
Monitor system performance and identify potential issues before they impact users
Implement and maintain imaging processes to streamline workstation deployment and device management
Maintain accurate inventory records for hardware and software assets
Other job duties as assigned