Senior Specialist HIMS

Mayo Clinic•Rochester, MN

13d•$24 - $34•Hybrid

About The Position

The HIMS Senior Specialist should have a broad knowledge of an electronic health record (EHR), specifically Epic. The individual should have a firm understanding of HIPAA-compliance and when an authorization is needed before disclosing protecting health information. Responsible for the comprehensive processing of all types of requests for medical information to include customer service for walk-ins, opening and processing incoming mail, verifying authorizations, requesting historical medical records, and preparing correspondence in response to a request for medical information. In addition, this individual is responsible for the completion of quality assurance monitoring of the work performance of HIMS Specialists and reporting their findings to the HIMS Supervisor. Acts as a resource for the HIMS Specialist and completes ad-hoc projects. The HIMS Sr. Specialist will also assist with training new or contract staff and students in a qualitative and effective manner. Supports patient safety and quality care by being knowledge experts of the health care record achieved through quality documentation, integrity of the EHR, timely and accessible health information, regulatory compliance. Coordinates and maintains the flow and content of patient health information in both paper and electronic formats. Analyzes patient information to ensure compliance with standards established by Federal/State & Joint Commission & CMS regulations. Coordinates with clinicians to ensure documentation contains all required elements and is completed in a timely manner. Adheres to, and helps develop, institutional policies regarding health care documentation. Utilizes independent analytical and critical thinking skills. Works independently and collaboratively across the enterprise with minimal supervision. Adheres to guidelines with regard to accessing minimum necessary information to complete job function. Adheres to state and federal rules regarding privacy and confidentiality of protected health information. Leverages technology to serve the patients and practice. Assists in developing and training HIMS operational teams. Professionally communicates through all electronic, written, and verbal methods. Ensures great customer service while assisting patients, care providers, allied health staff, attorneys, insurance companies, government audits, and others in a courteous, professional and confidential manner.

Requirements

Broad knowledge of an electronic health record (EHR), specifically Epic
Firm understanding of HIPAA-compliance and when an authorization is needed before disclosing protecting health information
Candidates must reside within 100 miles of a Mayo Clinic campus

Nice To Haves

Prior ROI experience
Customer service experience

Responsibilities

Comprehensive processing of all types of requests for medical information
Customer service for walk-ins
Opening and processing incoming mail
Verifying authorizations
Requesting historical medical records
Preparing correspondence in response to a request for medical information
Completion of quality assurance monitoring of the work performance of HIMS Specialists and reporting findings to the HIMS Supervisor
Acts as a resource for the HIMS Specialist
Completes ad-hoc projects
Assists with training new or contract staff and students
Coordinates and maintains the flow and content of patient health information in both paper and electronic formats
Analyzes patient information to ensure compliance with standards established by Federal/State & Joint Commission & CMS regulations
Coordinates with clinicians to ensure documentation contains all required elements and is completed in a timely manner
Adheres to, and helps develop, institutional policies regarding health care documentation
Utilizes independent analytical and critical thinking skills
Works independently and collaboratively across the enterprise with minimal supervision
Adheres to guidelines with regard to accessing minimum necessary information to complete job function
Adheres to state and federal rules regarding privacy and confidentiality of protected health information
Leverages technology to serve the patients and practice
Assists in developing and training HIMS operational teams
Professionally communicates through all electronic, written, and verbal methods
Ensures great customer service while assisting patients, care providers, allied health staff, attorneys, insurance companies, government audits, and others in a courteous, professional and confidential manner