Specialist-HIMS
About The Position
The HIMS Specialist is responsible for the comprehensive processing of continuation of care and patient-directed requests for medical information. This includes providing customer service for walk-ins, opening and processing incoming mail, verifying authorizations, requesting historical medical records, and preparing correspondence in response to requests for medical information. The role involves analyzing patient information to ensure compliance with Federal/State, Joint Commission, and CMS regulations, coordinating with clinicians for timely documentation, and adhering to institutional policies. The specialist will work independently and collaboratively with minimal supervision, following guidelines for accessing minimum necessary information and adhering to state and federal privacy and confidentiality rules. They will leverage technology to serve patients and the practice, communicate professionally through various methods, and ensure excellent customer service when assisting patients, care providers, allied health staff, attorneys, insurance companies, and government auditors.
Requirements
- Knowledge of an electronic health record (EHR), Epic preferred.
- Basic understanding of medical terminology.
- Reside within 100 miles of a Mayo Clinic campus.
Nice To Haves
- Prior ROI experience.
- Customer service experience.
Responsibilities
- Process continuation of care and patient-directed requests for medical information.
- Provide customer service for walk-in inquiries.
- Open and process incoming mail.
- Verify authorizations for medical information requests.
- Request historical medical records.
- Prepare correspondence in response to requests for medical information.
- Analyze patient information to ensure compliance with Federal/State, Joint Commission, and CMS regulations.
- Coordinate with clinicians to ensure documentation is complete and timely.
- Adhere to institutional policies regarding health care documentation.
- Utilize independent analytical and critical thinking skills.
- Work independently and collaboratively with minimal supervision.
- Adhere to guidelines for accessing minimum necessary information.
- Adhere to state and federal rules regarding privacy and confidentiality of protected health information.
- Leverage technology to serve patients and the practice.
- Communicate professionally through electronic, written, and verbal methods.
- Ensure great customer service while assisting various stakeholders.
Benefits
- Competitive compensation
- Comprehensive benefit plans
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
