Senior Specialist HIMS

Mayo Clinic•Rochester, MN

13d•$24 - $34•Hybrid

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to patient needs and employee well-being, offering competitive compensation and comprehensive benefits. This role involves managing electronic health records (EHR), specifically Epic, and ensuring HIPAA compliance. The Senior Specialist will process requests for medical information, handle customer service, manage incoming mail, verify authorizations, request historical records, and prepare correspondence. They will also perform quality assurance monitoring of HIMS Specialists, report findings to the HIMS Supervisor, act as a resource, and complete ad-hoc projects. Additionally, this role involves training new staff and students, supporting patient safety through documentation integrity and regulatory compliance, and coordinating the flow of patient health information in both paper and electronic formats. The position requires analyzing patient information for compliance with Federal/State, Joint Commission, and CMS regulations, coordinating with clinicians, developing institutional policies, utilizing analytical and critical thinking skills, and working independently with minimal supervision. Adherence to guidelines for accessing minimum necessary information and state/federal privacy rules is crucial. The role leverages technology, assists in developing HIMS operational teams, and requires professional communication across all methods, ensuring excellent customer service for patients, providers, and external entities. This is a hybrid position, primarily remote, requiring candidates to reside within 100 miles of a Mayo Clinic campus for occasional on-site needs. Sponsorship is not available for this position. The selection process may include an OnDemand (pre-recorded) interview.

Requirements

Associate’s degree in Health Information Technology.
Health Information Technician (HIT) program students actively completing the last semester of the program will be considered; successful completion of HIT program required within 6 months of employment for continued employment.
Demonstrated understanding of Joint Commission standards, State Regulations, and CMS requirements.
Knowledge of medical records format and content.
Ability to perform work in a fast paced, constant change, production environment with a focus on quality.
Excellent customer service skills.
Ability to clearly, concisely and professionally communicate verbally and in written forms.
Demonstrated ability to maneuver in multi technology environment.
Proficiency in Microsoft Office (Excel, Word, Outlook) applications.
Keyboarding skills required with intermediate typing/keyboard/computer skills.
Versed in government regulatory and legal healthcare requirements to protect the patient and organization.
Demonstrated medical terminology knowledge.
Basic project management skills.
RHIT or RHIA certification required.

Nice To Haves

Prior ROI experience.
Prior customer service experience.

Responsibilities

Comprehensive processing of all types of requests for medical information.
Customer service for walk-ins.
Opening and processing incoming mail.
Verifying authorizations.
Requesting historical medical records.
Preparing correspondence in response to a request for medical information.
Completion of quality assurance monitoring of the work performance of HIMS Specialists and reporting findings to the HIMS Supervisor.
Acting as a resource for the HIMS Specialist.
Completing ad-hoc projects.
Assisting with training new or contract staff and students.
Supporting patient safety and quality care through knowledge of the health care record, documentation integrity, EHR integrity, timely and accessible health information, and regulatory compliance.
Coordinating and maintaining the flow and content of patient health information in both paper and electronic formats.
Analyzing patient information to ensure compliance with standards established by Federal/State & Joint Commission & CMS regulations.
Coordinating with clinicians to ensure documentation contains all required elements and is completed in a timely manner.
Adhering to, and helping develop, institutional policies regarding health care documentation.
Utilizing independent analytical and critical thinking skills.
Working independently and collaboratively across the enterprise with minimal supervision.
Adhering to guidelines with regard to accessing minimum necessary information to complete job function.
Adhering to state and federal rules regarding privacy and confidentiality of protected health information.
Leveraging technology to serve the patients and practice.
Assisting in developing and training HIMS operational teams.
Professionally communicating through all electronic, written, and verbal methods.
Ensuring great customer service while assisting patients, care providers, allied health staff, attorneys, insurance companies, government audits, and others in a courteous, professional and confidential manner.