Senior Specialist, Health Plan Growth & Community Engagement (Not remote position)

Molina Healthcare•Long Beach, CA

4d•Onsite

About The Position

Provides senior-level support for health plan growth and community engagement activities. The role is responsible for achieving and continuously improving enrollment and referral growth objectives across all lines of business, collaborating with enterprise departments to improve choice rates and assignment percentages, and building relationships with community-based organizations and providers to support membership growth. It also coordinates community events with partners to increase Molina brand recognition and visibility. This is not a remote position. The employee works approximately 50% in the office at San Mateo Boulevard and Montgomery Boulevard in Albuquerque and 50% in the community meeting with members and community organizations. The position includes community outreach, presentations, event participation, and some assistance with incoming member and prospective-member calls.

Requirements

At least 3 years of related experience in marketing, business development, community engagement, sales, and/or customer service, preferably in health care, or an equivalent combination of relevant education and experience.
Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job-related travel.
Ability to drive up to 3 hours to attend events.
Ability to attend public events at outdoor venues in all weather conditions.
Ability to sit and stand for long periods.
Ability to lift 30 pounds and independently prepare for and set up community marketing events.
Strong customer service acumen.
Networking skills and ability to develop and maintain relationships with internal and external stakeholders, including community-based organizations.
Knowledge of community resources.
Ability to work in a fast-paced, team-oriented environment with little to no supervision.
Organizational and time-management skills, including the ability to manage simultaneous projects and tasks and meet internal deadlines.
Effective verbal and written communication skills and ability to facilitate public-speaking events and presentations.
Proficiency with Microsoft Office suite and applicable software programs.

Nice To Haves

Understanding of the managed care industry, including Medicaid, Medicare, and Marketplace programs.
Previous health care marketing, enrollment/referral, and/or grassroots community outreach experience.
Outreach experience serving low-income populations.
Experience presenting to health influencers and low-income audiences.
Bilingual Spanish.

Responsibilities

Carry out direct and indirect marketing activities and community events to achieve membership and referral growth targets and improve choice rates.
Meet monthly, quarterly, and annual enrollment and referral goals and growth targets established by leadership.
Schedule, coordinate, and participate in Molina turnkey community events; encourage key partners to participate and align media components.
Schedule, coordinate, and participate in other community events and encourage key partners to participate.
Develop, maintain, and deepen relationships with business leaders, community-based organizations, and providers to build membership.
Collaborate with the provider relations team to ensure providers in the assigned territory know about Molina products and services.
Establish simple referral processes for providers and community-based organizations to refer potentially eligible clients.
Represent Molina in the community on health care delivery and wellness topics.
Facilitate presentations, attend meetings, and distribute educational materials to members and potential members.
Assist with incoming calls from existing and prospective members with health access-related questions.
Identify sponsorship opportunities and provide justification for Molina's participation.
Promote Molina's volunteer time off program and develop opportunities for employees to participate in community volunteering events.
Manage the daily schedule in alignment with department goals, initiatives, and assigned community regions.
Provide training and support to new and existing growth and community engagement team members.
Work approximately 50% in the office and 50% in the community.