Senior Specialist, Health Plan Growth & Community Engagement (Not remote position)

Molina Healthcare•Long Beach, NM

4d•Onsite

About The Position

Provides senior-level support for health plan growth and community engagement activities, with responsibility for achieving and continuously improving enrollment and referral growth objectives across all lines of business. The role collaborates with departments across the enterprise to improve choice rates and assignment percentages, develops relationships with community-based organizations (CBOs) and providers to drive membership growth, and coordinates community events to increase Molina brand recognition and visibility. This is not a remote position. The employee works approximately 50% in the office at San Mateo Blvd and Montgomery Blvd in Albuquerque and 50% in the community meeting members and community organizations. The role involves community travel and event participation, including outdoor events in all weather conditions.

Requirements

At least 3 years of related experience in marketing, business development, community engagement, sales, and/or customer service, preferably in health care; an equivalent combination of relevant education and experience is acceptable.
Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job-related travel.
Ability to drive up to 3 hours to attend events.
Ability to attend public events in outdoor venues in all weather conditions.
Ability to sit and stand for long periods.
Ability to lift 30 pounds and independently prepare for and set up community marketing events.
Strong customer service acumen.
Networking skills and ability to develop and maintain relationships with internal and external stakeholders, including CBOs.
Knowledge of community resources.
Ability to work in a fast-paced, team-oriented environment with little to no supervision.
Organizational and time-management skills to manage simultaneous projects and tasks and meet internal deadlines.
Effective verbal and written communication skills and ability to facilitate public speaking events and presentations.
Proficiency with Microsoft Office Suite or applicable software programs.

Nice To Haves

Understanding of the managed care industry, including Medicaid, Medicare, and Marketplace programs.
Previous health care marketing, enrollment/referral, and/or grassroots community outreach experience.
Outreach experience serving low-income populations.
Experience presenting to health influencers and low-income audiences.
Bilingual Spanish.

Responsibilities

Carry out direct and indirect marketing activities and community events to achieve membership and referral growth targets and overall choice rates.
Achieve monthly, quarterly, and annual enrollment and referral goals and growth targets established by leadership.
Schedule, coordinate, and participate in Molina turnkey community events; encourage key partners to participate and align media components.
Schedule, coordinate, and participate in community events and encourage key partners to participate.
Develop, maintain, and deepen relationships with business leaders, community-based organizations, and providers to build membership.
Collaborate with provider relations to ensure providers in the assigned territory know about Molina products and services.
Establish simple referral processes for providers and CBOs to refer clients who may be eligible for applicable products.
Represent Molina in the community as an ambassador on the health care delivery system and wellness topics.
Facilitate presentations, attend meetings, and distribute educational materials to members and prospective members.
Assist with incoming calls and answer health access-related questions from existing and prospective members.
Identify potential sponsorships and provide justification for Molina's participation.
Promote Molina's volunteer time off program and develop opportunities for employees to participate in community volunteering events.
Manage the daily schedule in alignment with department goals, initiatives, and assigned community regions.
Provide training and support to new and existing growth and community engagement team members.