Billing Supervisor – (not a remote position)

Concord Counseling Services•Westerville, OH

1d•Onsite

About The Position

Concord Counseling Services is seeking a Billing Supervisor to lead its billing and revenue cycle operations in support of the organization’s behavioral health services. This is an office-based position in Westerville, Ohio, and is not remote. The supervisor oversees billing from claim submission through payment collection, with responsibility for accuracy, compliance, and operational efficiency. The role leads and develops billing staff, manages end-to-end revenue cycle activities, monitors claims and collections, and partners with clinical staff on documentation, coding, credentialing, and billing compliance. The supervisor also reviews payer contracts and reimbursement terms and conducts internal audits. Concord describes its workplace as collaborative and offers professional growth, competitive pay, paid time off, benefits, and a flexible work schedule for this office position.

Requirements

Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
At least 3 years of healthcare billing and revenue cycle management experience; behavioral health experience is preferred.
At least 2 years of supervisory or management experience overseeing billing, accounting, or financial operations.
Proven experience maintaining revenue cycle processes that achieve claim collection rates exceeding 95%.
Expertise in Medicaid, Medicare, commercial insurance billing, credentialing, payer requirements, and fee schedules.
Strong analytical skills and experience monitoring collections and agency performance metrics.
Proficiency with Electronic Medical Records (EMR/EHR) systems and Microsoft Office applications.
Highly organized, with the ability to prioritize, delegate, and manage multiple responsibilities.

Nice To Haves

Healthcare billing and revenue cycle management experience in behavioral health.

Responsibilities

Hire, onboard, supervise, mentor, and develop billing staff.
Set performance expectations and provide coaching and professional development.
Facilitate team meetings and foster a positive, collaborative workplace culture.
Oversee end-to-end billing operations and revenue cycle activities.
Ensure clinical staff are credentialed within established timeframes.
Monitor timely and accurate claim submission, payment posting, adjustments, and claim follow-up.
Manage accounts receivable and collections to maximize reimbursement and minimize aging balances.
Ensure payer contracts, fee schedules, and reimbursement rates are applied correctly.
Partner with clinical staff to ensure accurate documentation, coding, and billing compliance.
Conduct internal audits to ensure regulatory and payer compliance.