Senior Specialist, Design Operations
About The Position
BNY is seeking a Senior Specialist in Design Operations for its Design Practice, based in the New York, NY offices. The role supports the orchestration and optimization of the people, processes, and practices that foster a creative environment for a dynamic design practice. The specialist will use initiative and program management skills to support and develop UX team best practices for collaboration and work delivery. The position helps establish the operational foundation, strategy, and direction needed for UX teams to thrive and deliver work aligned with strategic initiatives. It involves facilitating internal meetings; coordinating with the head of design operations on scheduling, HR, team health, and budget; identifying pain points in internal processes; and supporting solutions while fostering a collaborative and inclusive culture. The specialist prioritizes deadlines and changing priorities while supporting team development, trust, transparency, and engagement. The role calls for clear communication, data-informed recommendations, initiative, patience, and the ability to build trust with UX, Product, Tech, and Business stakeholders.
Requirements
- Experience in a project management or operations role.
- Experience working in complex, matrixed, global, or multinational organizations.
- Ability to proactively identify issues that may impair the team from meeting strategic, business, or financial goals.
- Strong data-driven visual, verbal, and written storytelling skills.
- Track record of using a strategic approach to solve complicated problems.
- Strong collaboration skills.
- Strong communication skills.
- Bachelor's degree in psychology, user experience, design, human-computer interaction, or a related discipline, or equivalent work experience.
Nice To Haves
- Working knowledge of the financial services industry, securities markets, and regulations.
- Advanced degree preferred.
Responsibilities
- Support the orchestration and optimization of the people, processes, and practices that foster a creative design environment.
- Support and help develop UX team best practices for collaboration and work delivery.
- Help establish the operational foundation, strategy, and direction for UX teams.
- Facilitate internal meetings.
- Coordinate with the head of design operations on scheduling, HR, team health, and budget.
- Identify pain points in internal processes and support solutions.
- Prioritize deadlines and shifting priorities while supporting team growth, skill development, trust, transparency, and engagement.
- Use data to articulate rationale and explain recommendations clearly and confidently.
- Build trust and engage cross-functional partners in UX, Product, Tech, and Business.
Benefits
- Competitive compensation.
- Benefits and wellbeing programs.
- Flexible global resources and tools.
- Paid leaves, including paid volunteer time.
- Potential eligibility for an annual discretionary incentive award.
- 401(k) plan, for eligible employees.
- Company-sponsored medical, dental, vision, and basic life insurance plans, for eligible employees and their eligible dependents.
- Other benefits, including vacation and sick time, dependent on the position offered.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
