Senior Specialist, Design Operations

BNY Mellon•New York, NY

9d•Onsite

About The Position

We are seeking a Design Operations Senior Specialist for our Design Practice, based in the New York, NY offices. The role supports the orchestration and optimization of the people, processes, and practices needed to foster a creative environment for a dynamic design practice. The specialist will demonstrate initiative and program management skills to support and develop best practices for how the UX team works together and gets work done. The specialist will help establish the operational foundation, strategy, and direction needed to ensure UX teams have the resources and support to thrive and deliver work aligned with strategic initiatives. This includes facilitating internal meetings; coordinating with the head of design operations on scheduling, HR, team health, and budget; identifying pain points in internal processes; and supporting solutions. The role also helps foster a collaborative and inclusive culture while managing deadlines and shifting priorities, with a focus on team growth, skill development, trust, transparency, and engagement. The successful candidate uses data to explain their rationale, communicates clearly, and presents recommendations confidently and openly. They build trust and engage cross-functional partners across UX, Product, Tech, and Business stakeholders to help the team achieve exceptional outcomes. Curiosity, thoughtful questions, and an ability to connect the dots are important.

Requirements

Experience in a project management or operations role.
Experience working in complex, matrixed, global, or multinational organizations.
Ability to proactively identify issues that may impair the team from meeting strategic, business, or financial goals.
Strong data-driven visual, verbal, and written storytelling skills.
A track record of using a strategic approach to solve complicated problems and strong collaboration skills.
Strong communication skills.
Bachelor's degree in psychology, user experience, design, human-computer interaction, or a related discipline, or equivalent work experience.

Nice To Haves

Working knowledge of the financial services industry, securities markets, and regulations.
Advanced degree preferred.

Responsibilities

Support the orchestration and optimization of people, processes, and practices for the design practice.
Support and help develop UX team best practices for how the team works together and gets work done.
Help establish the operational foundation, strategy, and direction that enable UX teams to thrive and deliver work aligned with strategic initiatives.
Facilitate internal meetings.
Coordinate with the head of design operations on scheduling, HR, team health, and budget.
Identify pain points in internal processes and support solutions.
Foster a collaborative and inclusive culture.
Prioritize deadlines and shifting priorities while supporting team growth, skill development, trust, transparency, and engagement.
Use data to articulate rationale and explain recommendations clearly and confidently.
Build trust and engage cross-functional UX, Product, Tech, and Business stakeholders.