Senior Specialist, Content Support
About The Position
This role is based at our corporate office in Memphis, TN. This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! As a Senior Specialist Content Support, you will help bring work to life that aligns with Brand Platforms & Openings priorities by creating clear communications, coordinating key deliverables, supporting live and virtual events, and maintaining the tools and documentation that keep workstreams organized and moving forward. Reporting to the Director of Design, Messaging and Workshops, you will contribute to projects across communications, events, process management, and content delivery. You will bring strong organization and project coordination skills, experience with email marketing platforms such as Eloqua, comfort working with Excel data files, and the skill to proactively manage stakeholders by anticipating needs, surfacing risks early, and helping teams maintain momentum.
Requirements
- Two (2) years of copywriting, content development, or business communications experience
- Two (2) years of experience coordinating projects or events, and supporting cross-functional initiatives
- Experience developing enterprise-aligned communications, templates, or resources via Microsoft Office tools (Excel, Powerpoint, Word, etc.)
- Familiarity with AI tools (Copilot, ChatGPT) to enhance efficiencies across workstreams
- Travel up to 10%
- Hybrid schedule from Memphis, TN
Nice To Haves
- Bachelor's Degree in Communications, Marketing, Public Relations, Business, Event Management, or a related field
- Experience in hospitality or similar industry with multiple stakeholder groups
- Experience with email marketing platforms (Eloqua or similar platforms)
- Experience using creative language for communications tailored to different audience types
- Experience leveraging data insights to tell compelling stories and communicate key findings to stakeholders
Responsibilities
- Support the Director, Design, Messaging and Workshops with communication delivery, live learning events, and project coordination aligned to our priorities.
- Develop and execute internal and external communications across channels, including Eloqua emails, presentations, newsletters, and in-application messaging.
- Partner with cross-functional teams, senior leaders, and vendors to create data-driven messaging that supports important initiatives, drives performance, and keeps partners informed of progress, risks, and dependencies.
- Create scalable templates, resources, communication processes, and event workflows that align with enterprise design standards and drive consistency, usability, and efficiency.
- Partner with Brand Platforms and Openings leaders to support deliverables, share progress, and prepare work for review and approval.
- Support the Director of Design, Messaging and Workshops in executing strategies aligned with performance, compliance, brand standards, and owner profitability.
- Collaborate with Brand Management Americas subject matter experts to develop and deliver targeted communications, resources, and project materials.
- Coordinate with enterprise partners and initiative owners to gather input, agree on communication needs, and support execution.
- Develop customized communications that use storytelling, performance insights, and clear calls to action to help stakeholders understand and act on key initiatives, compliance requirements, and brand standard priorities.
- Plan and coordinate in-market live learning events by managing hotel RFPs and rate proposals, securing contracts, meeting space, food and beverage, and learning materials, and ensuring each event is on time, accurate, budget-conscious, and ready for facilitator-led delivery.
Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
- Hilton Annual Incentive (Bonus) Plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
