Senior Content Specialist

Ōura

3d • $117,300 - $169,000 • Remote

About The Position

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.
We are looking for a Senior Content Specialist for the Member Experience (MX) team. In this senior individual contributor role, you'll bring deep expertise to shape content structure and knowledge management frameworks that elevate both the member and internal team experience. Working cross-functionally, you'll optimize structured content, scale internal knowledge initiatives, and drive strategic improvements across our ecosystem.

Requirements

• 8–10+ years of experience in content strategy, content structure design, knowledge management, or customer/member experience roles, ideally in fast-paced tech or hardware/software environments.
• Proven track record of building and managing complex technical knowledge bases, content frameworks, or information layouts.
• Experience working with or integrating Generative AI tools into content workflows to improve categorization, drafting, or search optimization.
• Strong analytical and problem-solving skills; experience partnering with technical teams to build logic trees or map out user workflows.
• Exceptional written skills, with a deep understanding of how to simplify complex product mechanics into highly structured, scannable internal and external documentation.
• Proficiency in knowledge base and ticketing platforms (e.g., Zendesk), project management systems (e.g., Jira, Slack, Google Workspace), and process mapping tools (e.g., Miro).

Responsibilities

• Actively contribute broad and deep expertise to help shape content strategies that align with the member journey, support operations, and broader MX team goals.
• Develop and maintain a robust content structure for internal and external knowledge bases, including clear taxonomies, metadata schemas, naming conventions, and scalable organizational layouts.
• Establish and enforce content governance standards, including templates, style guides, and lifecycle workflows, to ensure consistency, speed, and long-term scalability.
• Drive initiatives to enhance workflows by leveraging innovative tools, including the thoughtful implementation and integration of Generative AI tools to scale content production and searchability.
• Design, build, and optimize scalable frameworks and structured content models for internal knowledge bases to ensure highly accurate, discoverable, and accessible resources for Member Care Representatives (MCRs) and partner teams.
• Partner with Support Engineering and Support Ops to develop use cases, logic trees, and structured user pathways that ensure the right automated or assisted outcomes.
• Develop, edit, and maintain clear, concise documentation for internal content processes, tools, and workflows, increasing internal compliance, consumption, and ease of use.
• Establish continuous optimization loops, content feedback processes, and audit cadences to keep internal knowledge systems current and accurate.

Benefits

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed