Senior Specialist, Client Operations

BNY Mellon•Houston, TX

7d•Onsite

About The Position

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The company utilizes cutting-edge AI and breakthrough technologies to collaborate with clients and drive transformative solutions. BNY is recognized as a top destination for innovators, combining bold ideas with advanced technology and exceptional talent to power the future of finance. This role is for a Senior Associate, Client Processing - Loans Enablement within the Loans Enablement Operations team, located in Houston, TX.

Requirements

Bachelors degree or the equivalent combination of education and experience is required.
Detail oriented
Excellent verbal and written communication abilities
Ability to self-manage, prioritize, and execute workload
Familiarity with technical applications to include, but not limited to, Microsoft Office applications

Nice To Haves

5-7 years of total work experience is preferred.
Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred
Experience in brokerage processing preferred.
Applicable local/regional licenses or certifications as required by the business.
Prior loan operations experience in a financial service setting preferred

Responsibilities

Provides complex analytics and reporting services, working to improve and automate Client Processing systems.
Manages moderate to complex external client issues.
Directly advises other organizational units/teams to ensure timely delivery of service, or resolution of issue.
Meets with organizational units/teams to ensure problems and issues are being addressed appropriately and that they are resolved in a timely manner.
Participates in product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions.
Solves complex problems based on an understanding and knowledge of the intricacies of the system.
Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
Provides support to lower level client processing roles.
May be responsible for allocating and checking work of other team members.
May be responsible for specific supervisory review, training and approval actions.
Contributes to the achievement of related teams objectives.