Senior Specialist, Client Operations
About The Position
We’re seeking a future team member for the role of Senior Specialist, Client Processing - Conventional Debt to join our Conventional Trust Client Platform team. This role is located in Pittsburgh, PA. In this role, you’ll make an impact by providing complex analytics and reporting services, working to improve and automate Client Processing systems. You will manage moderate to complex external client issues and directly advise other organizational units/teams to ensure timely delivery of service or resolution of issues. You will meet with organizational units/teams to ensure problems and issues are addressed appropriately and resolved in a timely manner. You will also participate in product development, product enhancement, and system testing to ensure products continue to accurately and efficiently process high value transactions.
Requirements
- Bachelor’s degree or the equivalent combination of education and experience is required.
- Excellent communication and writing abilities
- Demonstrated ability to prepare transmission files and coordinate with cross-functional groups
- Attention to detail
- Problem solving, critical thinking, time management and communication
- Ability to self-manage, prioritize, and execute workload
- Prior experience with Microsoft Office applications, especially Excel
- Applicable local/regional licenses or certifications as required by the business.
Nice To Haves
- 5-7 years of total work experience is preferred.
- We are looking for an individual that possesses these skills or the willingness to learn our processes. We are also interested in individuals who are looking to grow as our department is growing and changing every year.
- Experience in brokerage processing is preferred.
Responsibilities
- Provide complex analytics and reporting services, working to improve and automate Client Processing systems.
- Manage moderate to complex external client issues and directly advise other organizational units/teams to ensure timely delivery of service or resolution of issues.
- Meet with organizational units/teams to ensure problems and issues are addressed appropriately and resolved in a timely manner.
- Participate in product development, product enhancement, and system testing to ensure products continue to accurately and efficiently process high value transactions.
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
- 401(k) plan
- Company-sponsored medical, dental, vision, and basic life insurance plans
- Various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
