Senior Specialist, Client Operations

BNY Mellon•Lake Mary, FL

3d•$58,000•Onsite

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Senior Specialist, Client Operations to join our team. This role is located in Lake Mary, FL.

Requirements

Bachelor’s degree or the equivalent combination of education and experience is required.
5-7 years of total work experience preferred.
Experience in an operational area and/or client services preferred.

Responsibilities

Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY.
Apply advanced problem-solving skills, judgement, and experience to analyze information.
Use developed communication skills to deliver high quality service to a specialized client base.
Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
Leads and participates in internal activities and initiatives designed to improve client experience.
Help develop process improvements.
Provides guidance to less experienced team members.
Supports multiple, complex client accounts.