Senior Specialist, Campus Technology

Broward College • San Diego, CA

3d • $44,907 - $53,327 • Hybrid

About The Position

Under general supervision, the Senior Campus Technology Specialist provides technical assistance to end-users, manages software and hardware deployments, maintains computer and other technologies on-site and remote at the campuses, centers, and partner locations. The ideal candidate should be an energetic team player with a willingness to learn and grow in an Information Technology field with numerous professional development and advancement opportunities. Proven Knowledge of frequently used concepts, practices and procedures for installing, upgrading, troubleshooting, repairing computer hardware, Windows and OSX operating systems, email systems, Office 365 applications, Audiovisual equipment, conferencing software, academic applications, software configuration, network components, telephone, UPS, multi-media equipment, Active Directory services, Group Policy Manager, Microsoft Configuration Manager (formerly known as SCCM), PowerShell and Batch scripting, and software packaging is required. Based on demand, evenings, weekend hours and trips to other locations to provide support may be required. Performs related work as directed. This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Florida Statute 295. Certain service members may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Applicants claiming preference are responsible for providing required documentation at the time of submitting application. For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.

Requirements

• Proven Knowledge of frequently used concepts, practices and procedures for installing, upgrading, troubleshooting, repairing computer hardware, Windows and OSX operating systems, email systems, Office 365 applications, Audiovisual equipment, conferencing software, academic applications, software configuration, network components, telephone, UPS, multi-media equipment, Active Directory services, Group Policy Manager, Microsoft Configuration Manager (formerly known as SCCM), PowerShell and Batch scripting, and software packaging is required.
• Two years of relevant experience in an IT field, Service Desk, or Desktop Support environment required.
• A+ Hardware and software certification.

Nice To Haves

• Bachelor’s degree in relevant field preferred.
• Experience in PowerShell and Batch scripting, Software and hardware deployment, Microsoft Configuration Manager and Active Directory, and Mobile Deployment Management Tools preferred.
• Network+ certification.

Responsibilities

• Respond to assigned Help Desk tickets and tasks acting as a first line of contact for staff, faculty, and students seeking technology assistance.
• Provide on-site and remote support services for Windows and Apple computers, network connectivity, telecom, cellphone, audiovisual equipment, software, conferencing applications, printers, scanners, UPS, and other technology devices.
• Respond to on-site and remote classroom, conference room, office, and audio-visual technology time-sensitive issues per established Service Level Agreements.
• Setup, maintain, diagnose, and troubleshoot problems with mobile devices including (but not limited to): Apple iPads & iPhones, Android-based devices, and Immersive technology such as Augmented reality (AR) and Virtual reality (VR).
• Perform initial analysis of network, audiovisual, server/client software issues and document steps completed before escalating tickets to a Lead specialist, or specialized support teams.
• Communicate with customers via email, web-based Chat tools, and Voice Calls to provide information, solutions, and respond to their request.
• Keep assigned help desk tickets and timecards updated with detailed information on the problem/request/solution status.
• Follow established policies, procedures, and technology standards to ensure system availability and security.
• Assist in maintaining technology assets and software inventory.
• Manage hardware and software deployments to academic computer labs with custom settings based on departmental requirements.
• Create customized software packages for the BC App Store and Microsoft Configuration Manager.
• Travel to other locations as needed to complete projects or perform daily technical support services to staff, faculty and students.
• Collaborate with other IT teams in troubleshooting critical outages and problems.
• Assist in the onboarding of new Campus Technology employees and student interns by acting as a mentor and training new colleagues on IT concepts, technologies, and best practices.
• Attends training and reads articles to stay current on present and future trends in technology.
• Reads technical manuals, instructions, and operational information to properly engage in the support of current and new technologies.
• Identify current trends and common problems; suggest proactive solutions to potential issues.
• Evaluate new hardware and software for compatibility with current college standards and applications.
• Write and edit user guides and Knowledge base articles of known issue resolutions and technical information.
• Coordinating the set-up of audiovisual equipment and laptop carts.
• Facilitates the scheduling of temporary equipment usage and manages return for both onsite and remote events.
• Provides technical assistance to technicians, student workers, and IT interns in resolving technology issues.
• Performs related duties as assigned.

Benefits

• Affordable High Quality Healthcare Insurance (Medical, Dental & Vision)
• Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan
• Wellness Program
• Vacation/Paid Time Off
• Winter and Spring Break Off
• Paid Parental Leave
• Tuition Assistance and Tuition Reimbursement are available to employees and family members

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree