Senior Solutions Engineer-ERP (term-limited)

Sound Transit • Seattle, WA

87d • $81,000 - $186,000 • Hybrid

About The Position

The Senior Solutions Engineer determines requirements and designs, develops, debugs, tests, implements, maintains, administers, monitors, and supports technical solutions using existing and emerging technologies. The role focuses particularly on the agency’s Enterprise Resource Planning (ERP) and Human Capital Management (HCM) applications, including Oracle Fusion Cloud, as well as other finance, procurement, and learning and development applications as needed. It provides business analysis to internal and external customers, creates and updates technical and user documentation, coordinates with IT teams and divisions, and develops application administration standards and methodologies.

This is a hands-on technical role that collaborates with end users and cross-departmental IT and business teams to build and implement systems that address business problems and align IT services with business needs. The position is term-limited for three years and is performed in a hybrid environment, with an expectation of working in the office at least three days per week.

The role implements and configures ERP solutions, manages and builds integrations, translates business requirements into functional solutions, and supports application operations, maintenance, troubleshooting, security, testing, and enhancements. It also coordinates with vendors, communicates product status and risks, and contributes to effective, accountable, customer-focused delivery while supporting agency values and sustainability practices.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Management, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience.
• Five years of hands-on information technology experience administering enterprise-level networked business applications, including business analysis involving the design and documentation of requirements and process flows.
• Knowledge of Oracle module implementation and configuration.
• Knowledge of Oracle Application Framework (OAF).
• Knowledge of Oracle Forms and Reports development.
• Knowledge of Oracle BI Publisher (BIP) for reporting.
• Knowledge of Oracle Transactional Business Intelligence (OTBI) for Fusion Cloud.
• Knowledge of business process design, definition, and implementation.
• Knowledge of requirements elicitation.
• Knowledge of backup and restore and disaster recovery concepts.
• Knowledge of system integration principles and methods.
• Knowledge of information security and compliance practices.
• Knowledge of ITIL and change management principles.
• Knowledge of UI and UX principles.
• Knowledge of databases, including SQL and schemas.
• Knowledge of Agile principles for iterative delivery and continuous improvement.
• Knowledge of computer science and information systems principles and practices, IT applications, processes, software, and equipment.
• Ability to analyze procedures and data to develop logical solutions to complex systems problems.
• Strong problem-solving and analytical skills when working with incomplete or evolving information.
• Knowledge of advanced principles and methods for implementing, troubleshooting, and maintaining complex or specialized enterprise systems and applications, and of application design and development tools.
• Ability to read, interpret, and apply technical publications, manuals, and other documents.
• Sound judgment and attention to detail in managing requirements, dependencies, and delivery risks.
• Ability to work effectively under pressure, meet deadlines, make decisions, and adjust to changing priorities while maintaining focus on product outcomes.
• Positive customer service orientation with internal and external clients.
• Ability to establish and maintain effective working relationships with department staff, management, vendors, outside agencies, community groups, and the public.
• Strong oral and written communication skills for varied audiences, including agency employees, consultants, contractors, elected officials, community leaders, and local and state agencies.
• Presentation development and public speaking skills.
• Computer literacy with Microsoft Office products such as Project, PowerPoint, Excel, and Visio.
• Ability to interpret and administer policies and procedures and explain or resolve related matters with staff and other constituencies.
• Knowledge of pertinent federal, state, and local laws, codes, and regulations.
• Ability to perform work involving administration screens and programs that may not meet accessibility standards; the posting notes the work may be subject to seeing.

Nice To Haves

• Oracle Fusion Cloud Applications ERP Process Essentials certification.
• Oracle Fusion Cloud Enterprise Resource Planning Certified Professional certification.
• ITIL v3 or v4 certification.
• Experience with ServiceNow for managing incidents, requests, and change management.
• Familiarity with developing prototypes or mock-ups to visualize and validate solutions.
• Knowledge of testing methodologies, test planning, and quality assurance practices.
• Knowledge of SDLC, product deployment, and product management processes.

Responsibilities

• Implement and configure ERP platform solutions based on business objectives, requirements, and specifications.
• Manage integrations with enterprise systems and applications and build new integrations using appropriate technologies and techniques.
• Collaborate with users and IT resources to identify and develop functional and process requirements and advise on solution recommendations.
• Coordinate with software vendors on platform and software configurations, usage, and best practices.
• Translate business objectives and requirements into functional solutions using Agile and Waterfall methodologies as appropriate.
• Prepare and document requirements, solution diagrams, flowcharts, layouts, test plans, work estimates, and levels of effort.
• Design, develop, test, debug, and implement technical solutions using existing and emerging technologies.
• Communicate technical information and subject matter expertise to technical and non-technical audiences, connecting solutions to user and agency needs.
• Support implemented solutions, including account management, application and technical process support, troubleshooting, enhancements, maintenance, and system security.
• Participate in preventive maintenance weekends and after-hours maintenance as needed; apply patches and critical updates, document work, maintain change records, and update system and process documentation.
• Drive investigation and resolution of problems; troubleshoot, upgrade, test, and maintain ERP and other major systems and applications.
• Work with customers on requirements and process analysis, system design, and specifications, and provide customer service and support to internal and external customers.
• Develop test data and scripts and create or update technical manuals, architecture, specifications, test scripts, and training manuals.
• Procure systems and applications as directed and work with vendors to implement and configure them to agency requirements.
• Assist the manager with tracking application licenses, costs, and budgets.
• Monitor system and processor performance, troubleshoot issues and alarms, provide level 2 support, and direct issue resolution as required.
• Support the division or department as directed, serve on committees, monitor developments in relevant fields, and help ensure consistent application of policies and compliance with applicable laws and regulations.
• Communicate product status, risks, and outcomes through clear reporting; escalate issues and proactively manage dependencies and risks.
• Enable collaboration across product delivery, development, engineering, and business teams, and foster accountability, continuous improvement, and customer-focused product thinking.
• Model Sound Transit’s core values and contribute to a culture of diversity, equity, and inclusion.
• Follow agency safety rules and procedures and integrate sustainability into everyday business practices.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans with no cost for employee coverage and benefits for eligible dependents.
• Long-term disability and life insurance.
• Employee Assistance Program.
• Retirement plans: 401a with a 12% Sound Transit match on a 10% employee contribution, and 457b contributions up to the IRS maximum.
• 25 days of paid time off annually, with increases after four, eight, and twelve years of service; additional days for employees at director level and above.
• 12 paid holidays and up to two paid floating holidays per year.
• Up to two paid volunteer days per year.
• 12 weeks of parental leave for new parents.
• Pet insurance.
• ORCA card at no cost for full-time employees.
• Tuition reimbursement up to $5,000 annually for approved expenses.
• Inclusive reproductive health support services.
• Work-life balance, professional development opportunities, and recognition from colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior