Senior Solutions Engineer-ERP (term-limited)

Sound Transit • Seattle, WA

2d • Hybrid

About The Position

The Senior Solutions Engineer is a hands-on technical role responsible for determining requirements, designing, developing, debugging, testing, implementing, maintaining, administering, monitoring, and supporting technical solutions using existing and emerging technologies. The role primarily supports the agency’s Enterprise Resource Planning (ERP) and Human Capital Management (HCM) applications, including Oracle Fusion Cloud, as well as other finance, procurement, and learning and development applications as needed.

The position provides business analysis to internal and external customers, creates and updates technical and user documentation, coordinates work across IT teams and business divisions, and develops application administration standards and methodologies. It collaborates with end users and cross-departmental IT and business teams to build and implement systems that address business problems and align IT services with business needs.

This is a term-limited position of three years. Work is performed in a hybrid environment, with an expectation of working in the office at least three days per week. The role may involve working with administration screens and programs that do not meet accessibility standards.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Management, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience.
• Five years of hands-on information technology experience administering enterprise-level, networked business applications, along with business analysis experience designing and documenting requirements and process flows.
• Knowledge of Oracle module implementation and configuration.
• Knowledge of Oracle Application Framework (OAF).
• Knowledge of Oracle Forms and Reports development.
• Knowledge of Oracle BI Publisher (BIP) for reporting.
• Knowledge of Oracle Transactional Business Intelligence (OTBI) for Fusion Cloud.
• Knowledge of business process design, definition, and implementation, and requirements elicitation.
• Knowledge of backup and restore and disaster recovery concepts.
• Knowledge of system integration principles and methods.
• Knowledge of information security and compliance practices.
• Knowledge of ITIL and change-management principles.
• Knowledge of UI and UX principles.
• Knowledge of databases, including SQL and schemas.
• Knowledge of Agile principles for iterative delivery and continuous improvement.
• Knowledge of computer science and information systems principles and practices, and IT applications, processes, software, and equipment.
• Ability to analyze procedures and data to develop logical solutions to complex systems problems.
• Strong problem-solving and analytical skills, including when working with incomplete or evolving information.
• Knowledge of advanced principles and practices for implementing, troubleshooting, and maintaining enterprise, highly complex, or specialized computer systems and applications.
• Knowledge of advanced methods and techniques for using application design and development tools.
• Ability to read, interpret, and apply technical publications, manuals, and other documents.
• Sound judgment and attention to detail in managing requirements, dependencies, and delivery risks.
• Ability to work effectively under pressure, meet deadlines, make decisions, and adjust to changing priorities while maintaining focus on product outcomes.
• Positive customer-service orientation with internal and external clients.
• Ability to establish and maintain effective working relationships with department staff, management, vendors, outside agencies, community groups, and the public.
• Strong oral and written communication skills for communicating with agency employees, consultants, contractors, the public, elected officials, community leaders, and local and state agencies.
• Presentation development and public-speaking skills.
• Computer literacy with Microsoft Office products such as Project, PowerPoint, Excel, and Visio.
• Ability to interpret and administer policies and procedures and explain them to staff and other constituencies.
• Knowledge of pertinent federal, state, and local laws, codes, and regulations.
• Ability to comply with agency safety rules, regulations, and procedures relevant to assigned duties.

Nice To Haves

• Oracle Fusion Cloud Applications ERP Process Essentials certification.
• Oracle Fusion Cloud Enterprise Resource Planning Certified Professional certification.
• ITIL v3 or v4 certification.
• Experience with ServiceNow for managing incidents, requests, and change management.
• Familiarity with developing prototypes or mock-ups to visualize and validate solutions.
• Knowledge of testing methodologies, test planning, and quality assurance practices.
• Knowledge of SDLC, product deployment, and product management processes.

Responsibilities

• Implement and configure ERP platform solutions based on business objectives, requirements, and specifications.
• Manage integrations with enterprise systems and applications, and build new integrations using a variety of technologies and techniques.
• Collaborate with users and IT resources on projects to identify and develop functional and process requirements, and review and advise on solution recommendations.
• Coordinate with software vendors on platform and software configurations and usage, applying vendor recommendations and best practices to meet application and process requirements.
• Translate business objectives and requirements into functional solutions using Agile and Waterfall methodologies as appropriate.
• Prepare and document requirements, solution diagrams, flowcharts, layouts, and test plans; analyze, define, estimate, and document work level of effort.
• Design, develop, test, debug, and implement technical solutions using existing and emerging technologies.
• Communicate technical information and subject-matter expertise to technical and non-technical audiences, connecting solutions with user and agency needs.
• Support implemented solutions, including account management, application and technical process support, troubleshooting, enhancements, maintenance, and security.
• Participate in preventative maintenance weekends and after-hours maintenance as needed; apply patches and critical updates, document work, maintain change-management records, and update system and process documentation.
• Investigate and resolve problems; troubleshoot, upgrade, test, and maintain ERP and other major systems and applications in the assigned area.
• Work with customers on requirements and process analysis, system design, and specifications, and provide customer service and support to internal and external customers.
• Develop test data and scripts and maintain technical manuals, architecture documentation, system specifications, and training materials.
• Procure systems and applications as directed and work with vendors to implement and configure them to agency business and technical requirements.
• Assist the manager with tracking application licenses, costs, and budgets.
• Monitor system and processor performance, troubleshoot issues and alarms, provide level 2 support, and direct issue resolution as required.
• Support the division or department as directed, serve on committees, keep informed about developments in the assigned field, and apply policies, practices, and applicable laws consistently.
• Report product status, risks, and outcomes clearly; escalate issues appropriately and manage dependencies and risks proactively.
• Enable collaboration across product delivery, development, engineering, and business teams, and foster accountability, continuous improvement, and customer-focused product thinking.
• Model Sound Transit’s core values and contribute to a culture of diversity, equity, and inclusion.
• Follow applicable agency safety rules and procedures and integrate sustainability into everyday business practices.
• Perform other duties as assigned.

Benefits

• Medical plan choices, a dental plan, and a vision plan at no cost for employee coverage; comprehensive coverage is also available for eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement plans: 401a with a 12% employer match on a 10% employee contribution, and 457b contributions up to the IRS maximum (employee contribution only).
• 25 days of paid time off accrued annually, with increases at four, eight, and twelve years of service; director-level employees and above accrue additional days.
• 12 paid holidays, up to 2 paid floating holidays, and up to 2 paid volunteer days per year.
• 12 weeks of parental leave for new parents.
• Pet insurance.
• ORCA card at no cost for full-time employees.
• Tuition reimbursement of up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Work-life balance, professional development opportunities, and recognition from colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior