Senior Solutions Engineer (USA Remote)

Turnitin, LLC • Chicago, IL

2h • $87,615 - $146,025 • Remote

About The Position

As a Senior Solutions Engineer, you will play a crucial role in the pre-sales process. Solutions Engineers serve as a strategic and consultative partner to Sales Teams throughout the sales cycle, with the objective of driving revenue growth and deepening our brand and reputation with our Higher Education and Secondary Education customers. Solutions Engineers serve as customer facing technical product experts, as well as the voice of the customer internally to product teams and company senior leadership. As a Senior Solutions Engineer, your day-to-day role will be a combination contributing to sales opportunities (leading or assisting with customer meetings such as product overviews, demos, workflow discussions, business cases, etc.), as well as internal initiatives (assisting with product or feature launches, collaborating with sales teams on customer inquires, advising on aspects of RFPs, and collaborating with Product, Product Marketing, and Sales Enablement Teams).

Requirements

• 7+ years of experience in Solutions Engineering, Technical Pre-Sales, or Technical Consulting in EdTech or Enterprise SaaS.
• Strong consultative selling and presentation skills with proven ability to communicate technical concepts effectively to executive, academic, and technical audiences.
• High level of intellectual curiosity and a desire to work through complex problems.
• Flexible and humble approach, focused on doing what is best for Turnitin Customers, our people, and our business.
• Proven track record of managing technical evaluations, Proofs of Concept, and RFP responses in complex sales cycles.
• Demonstrated expertise with customer workflows, including ability to understand complex integrations, gather requirements, and accelerate change management with customers.
• Must be able to regularly flex schedule across global time zones to further One Team collaboration and execute within a global function.

Nice To Haves

• Experience with LMS, LTI standards, and REST APIs is a plus.

Responsibilities

• Serve as customer facing technical subject matter expert for Turnitin's Integrity and Assessment products across all sales cycles.
• Craft and deliver high-impact, tailored product overviews, and technical demonstrations to current and prospective higher education and secondary education customers.
• Partner with sales teams to resolve technical product inquiries received from customers. Assist in the RFP/RFI process by advising on technical, integration, and other product related questions.
• Build compelling business cases and value-focused presentations that align product capabilities with client pain points to influence customer buying decisions and support revenue growth.
• Manage client trials, pilots, and Proofs of Concept (POCs), ensuring clear evaluation criteria and successful outcomes.
• Partner closely with sales teams to develop deal strategies, refine customer messaging to align to customer pain points, and develop business cases to influence deal closure.
• Conduct technical discovery with customer stakeholders (CIOs, Administrators, Deans) to collect requirements, technical constraints, and document future state workflows.
• Synthesize market feedback, competitive insights, and feature requests gleaned from customer interactions and provide to internal stakeholders, including Product and Marketing teams.
• Contribute to a collaborative, low ego, and growth focused team. Embrace feedback, improvement, and innovation as part of business as usual. Actively participate in mentorship, promote best practice sharing across global Go-To-Market teams, and contribute to scaling the Solutions Engineering organization.

Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement
• Competitive Paid Time Off
• Self-Care Days
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time Off
• Charitable Contribution Match
• Monthly Wellness or Home Office Reimbursement
• Access to Employee Assistance Program (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed