Senior Solutions Engineer / IT

Hinge Health • San Francisco, CA

7d • Hybrid

About The Position

Join Hinge Health’s IT & Security team as a Senior Solutions Engineer and help build the reliable, secure, and scalable technology foundation that enables our people to do their best work. This role sits at the intersection of IT administration, infrastructure engineering, automation, and advanced technical support. You’ll own and improve the systems behind our corporate technology environment—from endpoint management, networking, and identity to cloud platforms and internal AI-enabled workflows. You’ll be equally comfortable troubleshooting a difficult network issue, automating device enrollment, designing secure access patterns for enterprise data, and helping the team make thoughtful technology decisions as Hinge Health grows. This is a hands-on, cross-functional role for an owner-operator who enjoys solving root causes, reducing operational friction, and turning emerging technology into stable, supportable services that improve the employee experience.

Requirements

• 5+ years of experience in IT administration, systems engineering, or a comparable infrastructure role supporting a multi-OS environment, with strong experience in macOS.
• Demonstrated experience owning endpoint management and corporate infrastructure, including Jamf or a comparable MDM platform, enterprise networking, and identity or SaaS administration.
• Demonstrated experience automating IT operations through scripting such as Bash or Python, MDM workflows, infrastructure-as-code, or comparable engineering practices.

Nice To Haves

• Experience with Okta, Google Workspace, SSO, SCIM, and identity-aware access patterns.
• Experience supporting or integrating internal AI-enabled tools, including practical familiarity with LLMs, retrieval-augmented generation (RAG), Model Context Protocol (MCP), or similar connector patterns.
• Experience designing controls for AI-enabled systems, including data handling, permissions, logging, monitoring, safe use of internal knowledge sources, and incident response.
• Experience supporting cloud-based SaaS environments or corporate IT systems that intersect with cloud infrastructure; AWS experience is a plus.
• Familiarity with security operations tooling such as SIEM, EDR, CrowdStrike, or Netskope.
• Knowledge of healthcare-relevant compliance frameworks such as HIPAA, HITRUST, or SOC 2.
• Experience supporting globally distributed teams and/or administering Windows and Linux environments, including Ubuntu.

Responsibilities

• Build context on Hinge Health’s corporate IT environment, including endpoints, Jamf, networking, identity, SaaS platforms, asset management, and existing operational processes.
• Establish strong working relationships across IT, Security Operations, IT Risk, SRE, Engineering, and AI Enablement.
• Take ownership of complex technical escalations, using a structured troubleshooting approach and documenting root causes, risks, and follow-up actions.
• Improve the reliability and consistency of endpoint provisioning, configuration management, access workflows, and routine IT operations through automation and self-service.
• Maintain and optimize Jamf and related endpoint tooling across a multi-OS environment, with a primary focus on macOS.
• Administer and improve corporate networking, including enterprise wireless and zero-trust network access (ZTNA), in partnership with relevant security and infrastructure teams.
• Help implement secure integrations and operational guardrails for internal AI tools, including identity-aware access, data handling, logging, and support processes.
• Lead meaningful improvements to the reliability, security, and scalability of corporate IT infrastructure, including projects such as technology refreshes, office buildouts, and infrastructure migrations.
• Evaluate and operationalize emerging AI capabilities—including LLM-backed tools, retrieval workflows, and agent-style automation—with sound judgment around security, governance, reliability, and employee experience.
• Raise the effectiveness of the broader team through clear documentation, runbooks, knowledge sharing, mentoring, and durable operational practices.

Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401(k) retirement plan options, which include a 2% company match.
• Modern life stipends: Manage your own learning and development.
• Grow with us: Grow with us through discounted company stock through our ESPP with easy payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed