Senior Solutions Architect, Sales Technology

Turo, the world's largest car sharing marketplace, is seeking a Senior Solution Architect to join their Enterprise Applications team. In this role, you will serve as the systems subject matter expert and business partner for Turo's Host Success Operations Team. Your responsibilities will include supporting the day-to-day operations and strategic expansion of Turo's Salesforce and related products, as well as juggling a diverse workload that includes application development, user lifecycle management, business workflow automation, and product integration designs. This is an excellent opportunity for someone passionate about combining technology, sales, and customer success operations.

• Develop and maintain customizations for applications that support the Host Success team
• Create and maintain Current and Target state architecture of sales tech stack
• Define and continuously enrich and optimize Customer Account Master and reimagine salesforce schema to support business needs
• Provide ongoing system/technical support to salesforce users and business partners, including training
• Work with Reps, TAMs, and SaaS Providers teams in solution demonstrations
• Maintain product roadmap and architectural standards to ensure Salesforce development projects align optimally with business objectives
• Keep up-to-date with Salesforce Cloud Suite functionality, new features, and modules
• Perform integrity testing of system upgrades and development releases prior to migration to production
• Define the algorithm and technical specification required for hands-on coding work on projects as needed and supervise the development done by the salesforce developer in Salesforce IDE
• Document business objectives, use cases, business requirements, system specifications, workflows, and process documentation
• Fill functional lead or system expert roles on production and sandbox Salesforce environments and related systems
• Maintain all configurations in Salesforce to optimize the platform; Be responsible for the change management and release process of Salesforce enhancements and development
• Partner with business teams to build out requirements for new processes that incorporate IT security best practices
• Maintain documentation for integrations and other customizations performed within the platform
• Ensure proper change management and compliance with security, regulatory, and audit requirements
• Support and maintain existing systems, including troubleshooting issues reported by users. Work with the Data, Integration, and application teams to arrive at the right resolutions. Ensure the fixes are tested prior to the release
• Maintaining systems controls aligning with SOX IT general controls.

• 7+ years of experience developing CRM customizations and integrations, including 5+ years on Salesforce
• In-depth knowledge of the Salesforce platform and configurations
• Prior implementation experience in Sales Cloud, Service Cloud, Marketing Cloud, Data cloud CRM analytics
• Experience with relational databases and SQL & ETL/integration tools is a plus
• Strong understanding and working experience with Sales and Marketing Business teams
• Strong knowledge of information security best practices
• Experience with IT security audits such as SOC2, ISO27001, SOX, etc.
• Ability to work independently with minimal supervision and prioritize multiple tasks based on overall strategic goals
• Ability to partner with Developer and conduct accurate feasibility analysis, develop optimal solutions, and recommend industry best practices with respect to Salesforce usage
• Ability to define and lead delivery through established operating models

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• $2,000 Learning & Development stipend to invest in your professional development
• $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
• $100 USD Monthly Turo travel credit
• Cell phone, internet and Fringe benefit stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• Weekly in-office lunch, office snacks, and fun activities for those in the office full-time or hybrid
• Bi-annual Turbo Week (week-long, company-wide conference)
• Opportunity to be part of the world's largest car sharing marketplace
• Commitment to building a diverse team
• Equal Opportunity Employer and participant in the U.S. Federal E-Verify program
• Consideration of qualified applicants with criminal histories in accordance with the San Francisco Fair Chance Ordinance
• Welcome candidates with physical, mental, and/or neurological disabilities
• Assistance and accommodation available for applicants with disabilities during the recruiting process