Senior Solution Engineer - Agile Platforms

Citizens Bank • Johnston, RI

2d • $114,000 - $120,000

About The Position

The Senior Solution Engineer, Agile Platforms serves as a senior technical leader for the Agile Platforms ecosystem, providing expertise across Jira, Confluence, Targetprocess, integrations, automation, platform administration, and solution architecture. The role partners with Product Owners, Platform Engineers, Enterprise Architecture, and technology partners to translate business needs into scalable, secure, and sustainable technical solutions.

The position combines solution design with hands-on engineering and platform expertise. It leads complex integrations and automation, establishes technical standards, guides engineering teams, and strengthens internal platform capabilities to reduce reliance on external vendors for technical solutioning.

The Senior Solution Engineer is a senior technical counterpart to Product Owners, translating business needs and priorities into solution approaches, technical designs, integration strategies, and implementation recommendations. The role provides hands-on expertise and technical guidance for complex platform work while aligning solutions with enterprise standards.

Requirements

• Deep expertise administering and configuring Jira, Confluence, Targetprocess, and associated marketplace applications.
• Strong experience with platform administration, user management, access management, and identity integration, including onboarding, provisioning, and access control processes.
• Advanced scripting experience using JavaScript, JSON, REST APIs, ScriptRunner, automation frameworks, and data transformation techniques.
• Ability to interpret API documentation, configure integrations, troubleshoot API interactions, and enable complex business use cases across multiple platforms.
• Experience designing, implementing, and supporting enterprise integrations, automations, and data flows.
• Strong understanding of SaaS platform architecture, security, scalability, and maintainability considerations.
• Ability to translate complex business requirements into practical technical designs and engineering solutions.
• Experience providing technical leadership, mentorship, and solution guidance to engineers and technical teams.
• Ability to partner effectively with vendors and support organizations, ask probing questions, diagnose complex technical challenges, and drive issues through resolution.
• Strong communication, facilitation, documentation, and stakeholder management skills.

Nice To Haves

• Familiarity with Agile delivery frameworks and product-centric operating models.

Responsibilities

• Define and maintain solution architecture and technical designs for Jira, Confluence, Targetprocess, and connected platforms.
• Partner with Product Owners to understand business needs and translate requirements into scalable, sustainable technical solutions.
• Lead the design and delivery of integrations, automations, and complex platform enhancements.
• Provide hands-on technical leadership, mentorship, and solution guidance to the Platform Engineering Team.
• Serve as a senior technical resource for complex configuration, integration, automation, administration, and troubleshooting needs.
• Establish and maintain technical standards, engineering practices, reusable patterns, and solution design principles.
• Partner with Enterprise Architecture and technology vendors to align solutions with organizational standards and platform capabilities.
• Evaluate technical options and recommend solutions that balance business requirements, platform capabilities, security, scalability, maintainability, and operational support.
• Maintain solution architecture, integration, configuration, and other technical documentation.
• Strengthen internal engineering knowledge and capabilities to reduce dependency on external vendors for ongoing platform solutioning and support.
• Provide technical direction and solution engineering for the Agile Platforms ecosystem.
• Support the quality, scalability, security, and sustainability of technical solutions and the reliability of integrations, automations, and data flows.
• Support adherence to architecture and engineering standards, make technical solution recommendations and design decisions, and transfer knowledge to develop internal platform engineering capabilities.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Retirement plans
• Parental leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs
• Generous paid time off exceeding local requirements
• Opportunity to earn additional incentive earnings

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed