Senior Solution Consultant, Strategy Collection

Atlassian • New York, NY

6d • Remote

About The Position

Atlassian is hiring a Senior Solution Consultant focused on Strategy Collection to join its globally distributed Advisory Services Delivery team as an individual contributor, not a manager. The team advises large strategic and enterprise customers with complex business challenges, helping them achieve customer success and realize value from their Atlassian investments. The consultant brings expertise in Atlassian products, practices, and solutions, aligning product capabilities with business needs and desired outcomes, and delivering strategic technical guidance at scale.

The role partners with customers to address business challenges and achieve internal goals using Atlassian products and practices. It also contributes to customer advocacy, solution content, and prescriptive guidance, and helps promote successful customer outcomes and opportunities to expand services and products. The position may involve up to 30% domestic travel and, in some cases, international travel for internal and customer-facing events. Atlassian supports work from an office, from home, or a combination of the two, and can hire in countries where it has a legal entity.

The role may be eligible for benefits, bonuses, commissions, and equity. Pay ranges are listed for the United States by geographic zone and for Canada.

Requirements

• 6–8 years of experience within SaaS companies.
• 5 or more years of experience in customer-facing roles engaging with and influencing stakeholders ranging from technical administrators to executive leadership.
• Expertise in Enterprise Agility, including discovering enterprise-, program-, and team-level ways of working and anti-patterns, and advising on organizational, operational, and delivery dysfunction.
• Ability to map customer operational practices to product capabilities and design solutions that reinforce enterprise strategy and operating models at scale.
• Experience delivering successful enterprise strategy and planning tool implementation, deployment, integration, enablement, and adoption outcomes in complex customer environments.
• Direct experience with software development, Agile, or enterprise strategy and planning tools, such as Strategy Collection (Align, Focus, Talent, Jira Plans), Rally, Rational Team Concert (RTC), ADO, or VersionOne.
• Fluency in English for business communication.

Nice To Haves

• Experience with Rovo, Agentic AI, MCP, and/or other AI integrations.
• A second language such as Spanish, French, or Portuguese for business communication.
• Comfort coaching best practices and tailoring curated guidance for stakeholders.
• Experience working on cross-team projects with Sales, Product, Support, and other teams.
• Experience working with large customers in a consulting or technical expert capacity.

Responsibilities

• Collaborate with Advisory Services peers to align on strategic outcomes and deliver exceptional customer service.
• Partner with customers to solve business challenges and achieve internal goals through Atlassian products, practices, and solutions.
• Identify and promote opportunities for service and product expansion within clients’ organizations.
• Develop deep industry and solution expertise and stay current with evolving best practices for different types of teams.
• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas.
• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions addressing business drivers.
• Travel up to 30% domestically and, in some cases, internationally for internal and customer-facing events.

Benefits

• Ample time off.
• Annual education budget.
• Paid volunteer days.
• Health and wellbeing resources.
• The role may also be eligible for bonuses, commissions, and equity.
• Additional perks and benefits are available; details are provided through Atlassian’s benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed