Senior Solution Consultant

Hyland • ,

13d • $99,000 - $113,380 • Remote

About The Position

The Senior Solution Consultant provides consulting services to design and implement software solutions for customers. The role serves as a trusted advisor, using technical expertise and best-practice knowledge to deliver high-quality enterprise solutions that support customer success. It is remote within the United States and requires average annual travel of 30%, with some customer circumstances potentially requiring more.

Requirements

• Bachelor's degree or equivalent experience.
• Demonstrated experience configuring and implementing technical solutions, including skills in scripting, system architecture, or relational databases.
• Hands-on experience with Hyland OnBase.
• Scripting experience in JavaScript.
• Excellent oral and written communication skills, with the ability to communicate clearly and effectively in a style appropriate to the subject and audience.
• Strong investigative and analytical skills, including the ability to ask probing questions to obtain quality information.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Strong collaboration skills within teams and across departments.
• Ability to self-motivate and manage projects to completion with minimal oversight.
• Sound judgment and appropriate escalation of issues, along with strong organizational and multitasking skills.
• Average travel requirements of 30% annually; unique customer circumstances may require more.

Nice To Haves

• Experience in enterprise software implementations and a solid understanding of business process analysis and solution design best practices.
• Ability to manage customer relationships and stakeholder expectations throughout the project lifecycle, from discovery through delivery.
• Experience contributing to pre-sales activities, including scoping, estimation, and solution demonstrations.
• Ability to develop and deliver training materials and sessions for diverse technical and non-technical audiences.
• A continuous improvement mindset and experience contributing to team knowledge bases, process documentation, and internal best practices.

Responsibilities

• Lead requirements analysis and advise on recommended practices for enterprise solutions from business and technical perspectives.
• Design solutions using experience and best practices, and prepare requirements documentation with accurate completion-time estimates.
• Lead demonstrations of configured solutions or prototypes, maintain stakeholder buy-in, manage scope expectations, and build solutions that include configuring application development tools and integrations.
• Test configured solutions for optimal performance, advise customers during testing, resolve issues, and control project scope.
• Create training materials and conduct sessions demonstrating end-to-end solution functionality.
• Develop enterprise solution migration plans using best practices and transition key information to the technical support team.
• Participate in pre-sales opportunities with Sales and Business Development, providing technical or industry knowledge for estimates and supporting transitions to the engagement delivery team.
• Serve as a trusted customer advisor, identify future engagement opportunities where appropriate, guide team members, contribute to team process documentation, and train and coach internal and external stakeholders on solutions and project methodology.

Benefits

• Medical, dental, and vision insurance
• Unlimited PTO
• 401(k) with company match
• Life and accident insurance
• Employee Assistance Program and wellbeing support
• Lifestyle Spending Account
• Wellness programs, including coaching, movement challenges, mindfulness sessions, and wellbeing breaks
• Sabbatical program
• Employee Appreciation Day off
• 24 hours of volunteer time off per year
• Tuition assistance
• Student loan assistance through Candidly
• Online training courses and instructor-led webinars
• Employee recognition program
• Team events and volunteering initiatives
• Birthday and new baby gifts
• Legal and financial guidance through ComPsych

What This Job Offers

• Job Type: Full-time
• Career Level: Senior