Senior Software Support Specialist (Accounting - 7020)Hybrid Remote Position

EAH Housing•San Rafael, CA

8d•$70,000 - $104,000•Hybrid

About The Position

EAH Housing is hiring a full-time Senior Software Support Specialist to work at EAH Corporate in San Rafael, California, in a hybrid remote position. The role monitors Yardi records for regulatory and company-policy compliance and provides Yardi support to the Real Estate Management, Compliance, and Accounting Departments. It oversees the Yardi help desk, ensuring tickets are handled promptly and professionally, and uses knowledge of affordable multifamily housing regulations, Housing Tax Credits, and HUD programs to evaluate projects and assist staff. The specialist helps ensure property managers use Yardi correctly and receive the training and accounting support they need, and keeps current with housing regulation changes and software updates. Occasional onsite visits are required. The role collaborates with business and technology partners on systems delivery, implementation, testing, and ongoing support. It provides technical assistance and training, monitors compliance and accounting reports, manages user security and workflows, and identifies opportunities to improve efficiency through Yardi functionality, automation, and process improvements. The position may direct the work of other Yardi help desk staff and requires support for EAH Housing’s mission and core values.

Requirements

Bachelor’s degree in a computer-related field, or in Real Estate and/or Accounting/Business, and some formal training or certification in a computer-related field.
Two years of experience in multi-regional property management or at a housing regulatory agency.
Five years of experience in accounts payable/receivable and/or bookkeeping at a property management company.
Ability to support EAH Housing’s mission and core values.

Nice To Haves

Prior Yardi Voyager experience is a strong plus.
COS (Certified Occupancy Specialist) and/or TCS (Tax Credit Specialist) certifications.
Experience in remote telephone support and problem resolution.

Responsibilities

Collaborate with the Business Systems Analyst, IT Department, technology partners, vendors, and business stakeholders on end-to-end systems solution delivery, including design, requirements, analysis, communication, testing, implementation, and ongoing support.
Assist with implementing business system modules and products; create test plans and test cases and lead testing efforts for new functionality, modules, and upgrades.
Help define and implement processes for managing system rollouts.
Communicate and track user requirements throughout the project life cycle as user needs or understanding of the application change.
Oversee the Yardi help desk ticketing system and email tickets, ensuring timely, professional, customer-service-oriented responses that resolve issues efficiently.
Provide Yardi technical assistance to site staff, Property Supervisors, Accounting staff, and Compliance staff.
Prioritize and resolve problems, and promptly notify management of potentially high-impact issues.
Analyze help desk tickets for recurring issues and identify business process improvements or training recommendations.
Proactively identify, diagnose, and correct application system incidents and problems.
Configure and manage system user security, including roles, permissions, system settings, and approval workflows.
Identify ways to use Yardi capabilities, workflows, and automation to improve efficiency and processes.
Provide Yardi reports as requested by departments.
Monitor compliance-related Yardi tracking reports, including PSR, NAUR, UVR, and ELI.
Monitor accounting-related Yardi tracking reports, including GRP, Rent Roll, and Delinquency Report.
Conduct scheduled individual and group Yardi Voyager training for all departments, including in-person, telephone, and webinar sessions; train and coach new and existing employees on workflows and procedures.
Recommend software changes related to Yardi updates and provide training on updates.
May direct the work of other Yardi help desk staff.