Senior Software Support Specialist (Accounting - 7020)Hybrid Remote Position

EAH Housing•San Rafael, CA

7d•Hybrid

About The Position

EAH Housing is hiring a full-time Senior Software Support Specialist to support its Real Estate Management, Compliance, and Accounting Departments. The position monitors Yardi records for compliance with regulatory requirements and company policies, provides Yardi support, and oversees the software support team’s help desk response. The specialist uses knowledge of affordable multifamily housing regulations, Housing Tax Credits, and HUD programs to evaluate projects and assist staff. The role also helps ensure property managers use Yardi correctly and receive appropriate training and accounting support, while keeping current with regulatory changes and software updates. Occasional onsite visits are required. The position is based at EAH Corporate in San Rafael, California, and is described as hybrid remote. The role collaborates with business systems, IT, technology partners, vendors, and internal teams throughout systems solution delivery, from requirements and design through testing, implementation, and ongoing support. It assists with implementation of business system modules and products, leads testing efforts, tracks user requirements, and helps define processes for system rollouts. The specialist oversees Yardi help desk tickets, supports staff across departments, prioritizes and resolves issues, and escalates potential high-impact problems. The role reviews ticket trends to identify process improvements and training needs, manages system security and workflows, generates and monitors reports, and delivers individual and group training on Yardi Voyager and related procedures. The position may direct other Yardi help desk staff and requires support for EAH Housing’s mission and core values. The salary range is $70,000–$104,000 per year. The stated hiring range for new employees is generally $70,000–$87,000 per year, depending on experience and other considerations.

Requirements

Bachelor’s degree in a computer-related field, Real Estate, and/or Accounting/Business, plus some formal training or certification in a computer-related field.
Two years of experience in multi-regional property management or at a housing regulatory agency.
Five years of experience in accounts payable/receivable and/or bookkeeping at a property management company.

Nice To Haves

Prior Yardi Voyager experience is a strong plus.
COS (Certified Occupancy Specialist) and/or TCS (Tax Credit Specialist) certifications preferred.
Experience in remote telephone support and problem resolution.

Responsibilities

Collaborate with the Business Systems Analyst, IT Department, technology partners, vendors, and business teams on end-to-end systems solution delivery, including design, requirements, analysis, communication, testing, implementation, and ongoing support.
Assist with implementing new business systems modules and products.
Create test plans and test cases and lead testing efforts for new functionality, modules, and upgrades, ensuring managers follow the testing process.
Help define and implement processes for managing system rollouts.
Communicate and track user requirements throughout the project life cycle as user needs or understanding of the application change.
Oversee the Yardi help desk ticketing system and email tickets, ensuring timely, professional, customer-service-oriented responses that resolve issues efficiently.
Provide Yardi technical assistance to site staff, Property Supervisors, Accounting staff, and Compliance staff.
Prioritize and resolve problems and notify management promptly about potential high-impact issues.
Analyze help desk tickets for recurring issues and recommend business process improvements or training.
Proactively identify, diagnose, and correct application system incidents and problems.
Configure and manage system user security, including user roles, permissions, system settings, and approval workflows.
Identify ways to use Yardi capabilities to improve efficiency through workflow, automation, and process improvement.
Provide Yardi reports requested by departments.
Monitor compliance-related Yardi tracking reports, including PSR, NAUR, UVR, and ELI.
Monitor accounting-related Yardi tracking reports, including GRP, Rent Roll, and Delinquency Report.
Conduct scheduled one-on-one and group training on Yardi Voyager for all departments.
Train and coach new and existing employees on Yardi property management workflows and procedures through in-person, telephone, and webinar sessions.
Recommend software changes related to Yardi updates and roll out training on those updates.
Monitor Yardi records for regulatory and company policy compliance and support property managers in using the system correctly.
Keep abreast of relevant housing regulation changes and software updates.
Make occasional onsite visits.
May direct the work of other Yardi help desk staff.
Understand and support EAH Housing’s mission and core values.

Benefits

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
403(b) retirement plan with a match of up to 5% of pay
Vacation accrual, with 15 days per year initially and increases based on years of service
10 paid sick days per year
12 paid holidays
Work schedule flexibility
Flexible start times for REM onsite positions
Employee Wellness Program
Flexible Spending Account
EAP providing mental health, financial, and legal services
$1,500 employee referral program
EAH University, an in-house training program
Professional development and extensive training programs