Senior Social Services Coordinator - Baltimore City Health Department

Baltimore City•Baltimore, MD

2d•Onsite

About The Position

A Senior Social Services Coordinator reviews, monitors and processes a variety of complex client cases involving the provision of social, health, vocational, rehabilitation or related services to City residents. Work of this class involves providing work direction to staff members in the processing and handling of casework. Incumbents receive general supervision from a technical superior. Employees in this class work a conventional workweek. Work is performed in homes, health clinics and neighborhood communities where there may be exposure to dangerous or unsanitary conditions, hostile individuals and groups or contagious diseases. Work requires minimal physical exertion.

Requirements

A bachelor’s degree from an accredited college or university in vocational rehabilitation, health or human services, nursing or a closely related health or social service field.
Three years of experience in coordinating, monitoring and processing cases involving the provision of health, social, vocational or rehabilitation services to clients.
Have an equivalent combination of education and experience.
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.
All persons, including current City employees, selected for this position must complete a mandatory six-month probation.
Applicants’ education must be obtained from an accredited institution.
Education credentials obtained out of the US must be evaluated for US equivalency.
All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination.
The training and experience of each candidate will be evaluated for appropriateness and quantity.
Applicants must provide sufficient information on their application to show that they meet the minimum qualifications for this recruitment.
Successful applicants will be placed on the employment certified eligible list for at least six months.
The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.
You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position.
This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.
The initial financial disclosure must be submitted within 30 days of hire.

Nice To Haves

Knowledge of the functions, resources and services of public and private community, social service and health agencies.
Knowledge of individual, age and other specific group and community needs and available resources.
Knowledge of social, public health, medical, rehabilitation and educational resources.
Knowledge of interviewing and investigational techniques.
Skill in maintaining confidential, accurate and detailed client case information and records.

Responsibilities

Reviews, monitors and processes a variety of complex client cases involving the provision of social, health, vocational, rehabilitation or related services to City residents.
Provides work direction to staff members in the processing and handling of casework.
Conducts and processes multiple case assignments simultaneously.
Motivates others to follow a designated regimen or course of action and to effect behavior modifications.
Reviews and analyzes client records and evaluates the implementation and progress of recommended care or strategies to ensure that progress, recovery or treatment complies with professional standards.
Coordinates responses and work efforts from multiple public and private agencies, institutions and community resource organizations.
Collects, reviews and analyzes client case records in order to make recommendations on ways to simplify reporting and documentation practices and procedures.
Communicates effectively, both orally and in writing.
Disseminates information and explains City, State and private institutional services and programs to individuals, business and community groups.
Establishes and maintains effective liaisons with people of varied backgrounds, including clients, families, neighbors, government representatives and public and private community, institutions, service providers and personnel.
Provides work directions and advice to staff on work procedures, client handling, problem identification resolution, case processing and resource utilization.
Deals with emergency or crisis situations with calm, tact and dispatch.
Operates and utilizes standard business pc equipment and software programs.
Trains others in work processes and procedures.