Social Services Coordinator

On Lok•San Jose, CA

6d•Hybrid

About The Position

On Lok PACE is a non-profit organization dedicated to the care of elders through the Program of All-Inclusive Care for the Elderly (PACE). The PACE model focuses on serving seniors with chronic care needs and their families within their community. Participants receive in-home care services and transportation to a PACE center for medical care, social activities, and other senior care services. The organization seeks individuals to help improve lives and advance healthcare.

Requirements

AA degree, BA preferred, in related field of human services.
Minimum one-year experience working with the elderly or frail population required.
Ability to work independently and as part of multidisciplinary team.
Flexible and organized individual who takes initiative and is very detail-oriented.
Computer literate.

Nice To Haves

Bilingual in Spanish and/or Chinese, preferred.

Responsibilities

Assists the Social Workers in coordinating services for participants.
Provides administrative and clerical support to the Social Workers as delegated.
Assists with completion of RCFE and enrollment conference packets.
Arranges transportation trips.
Books appointments in the electronic health record.
Coordinates activities of daily living.
Escorts participants.
Provides assistance with translation and interpretation.
Assists with Medi-Cal redetermination and other administrative support matters.
Acts as participants' advocate, spending quality time with participants in the day health center and encouraging them to participate in conversation and other activities.
Gives reports and feedback to the Social Workers on a frequent basis.
May attend IDT meetings to provide additional support for participant care.
Documents in the electronic health record in a timely and accurate manner.
Complies with all On Lok policies & procedures including but not limited to PACE, safety, and confidentiality requirements.
Incorporates the Healthcare Hospitality G.R.E.A.T. Practices for 5-Star service.
May need to travel within the region as assigned.
Other related duties as assigned.