Senior Social Media Operations Lead

Canva

9h • Onsite

About The Position

Canva's Specialist Operations Group is the operational heartbeat of User Voice — the team responsible for making sure over 150 million users feel genuinely heard, helped, and valued. As Senior Social Media Operations Lead, you'll be the anchor of our Advanced Social Media Team: the coach, the quality bar-setter, and the strategic enabler that makes the whole function work. This is a role for someone who thrives at the intersection of people leadership, operational rigour, and high-stakes social media expertise. You'll set direction for a specialist team, build their capability, and lead the response when things get complex.

Requirements

• You've led specialist or subject matter expert teams and know what it takes to build a high-performing, high-trust team culture
• You have deep social media expertise- you've handled crises, navigated sensitive content, and made final calls on complex escalations
• You're a natural coach who develops people with specificity and care- not just positive feedback, but real, calibrated insight that accelerates growth
• You can hold strategic direction and day-to-day operational accountability at the same time without losing focus on either
• You build trust with cross-functional stakeholders without relying on formal authority- people want to work with you because you're reliable, direct, and genuinely collaborative
• You're at your best when the environment is complex and ambiguous- you create clarity for your team rather than waiting for it to arrive

Responsibilities

• Leading and developing the Advanced Social Media Team- setting direction, building capability, and holding the team to a consistently high quality bar across different levels
• Owning crisis and incident leadership for social media- coordinating with Marketing, Comms, and external partners during high-visibility or sensitive situations
• Translating Canva's strategic priorities into actionable team plans and ensuring your team's work connects to the broader User Voice mission
• Driving operational excellence- monitoring KPIs, identifying process gaps, and championing improvements that make the whole team faster and better
• Acting as the quality and enablement interface between the Advanced Social Media Team and broader social operators, including external support partners
• Building and maintaining the frameworks, playbooks, and documentation that allow your team to operate consistently and confidently

Benefits

• Equity packages — so you share in Canva's success
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed