Senior Site Reliability Engineer
About The Position
The Senior Site Reliability Engineer (SRE) is a hands-on engineering role focused on improving the reliability, observability, performance, and operational efficiency of ISO New England’s IT services. The role works across infrastructure, platform, cybersecurity, and application teams to reduce operational toil, strengthen service resilience, and implement scalable automation solutions. The position emphasizes observability engineering, automation, Splunk administration, and Infrastructure as Code (IaC). The SRE builds and maintains monitoring and telemetry capabilities, develops automation and operational tooling, and designs and manages infrastructure with Terraform. The role also supports resilience engineering, performance and capacity planning, incident response, production readiness, and continuous improvement. AI-assisted development tools may be used to accelerate engineering work, with generated code reviewed and validated for reliability, security, maintainability, and operational effectiveness. The role is hybrid, with three days per week onsite. ISO New England describes itself as an independent system operator responsible for the safe and reliable flow of electricity in its region and for planning for the future of the electric grid.
Requirements
- At least 5 years of experience in SRE, DevOps, systems engineering, platform engineering, or IT operations.
- Experience with enterprise monitoring and observability platforms; hands-on Splunk experience is strongly preferred. Candidates without direct Splunk experience must demonstrate willingness and aptitude to develop expertise in Splunk administration, engineering, and automation.
- Experience designing, deploying, or managing infrastructure using Terraform and Infrastructure as Code practices.
- Strong scripting and automation experience using Python, PowerShell, Bash, or similar technologies, including production operational tooling, integrations, and workflow automation.
- Demonstrated experience designing, developing, and supporting automation solutions that measurably reduced manual operational effort in an enterprise environment.
- Ability to read, understand, review, troubleshoot, and refine code produced by engineering teams or AI-assisted development platforms.
- Knowledge of distributed systems, networking, enterprise infrastructure, and cloud platforms.
- Familiarity with SRE principles, including SLOs, error budgets, observability, and toil reduction.
- Ability to analyze and troubleshoot complex technical systems.
Nice To Haves
- Experience in mission-critical, highly available, or regulated environments.
- Experience using AI-assisted development tools to accelerate automation, operational engineering, or platform management activities.
- Knowledge of ITIL processes and/or SRE best practices.
- Experience with performance testing, capacity planning, resilience testing, or disaster recovery validation.
Responsibilities
- Build and maintain observability, monitoring, logging, alerting, and telemetry platforms, including Splunk, Dynatrace, PRTG, OpsGenie, and StatusPage.
- Administer, maintain, automate, and continuously improve Splunk, including data onboarding, indexing, search performance, dashboards, access controls, health monitoring, scalability, and operational workflows.
- Automate Splunk onboarding, configuration, monitoring, and operational workflows to improve reliability and reduce administrative overhead.
- Develop KPIs and dashboards for business and IT service health.
- Engineer and implement resilience patterns, including high availability, disaster recovery, and automated failover.
- Partner with infrastructure and application teams to plan and execute resilience testing and failover exercises.
- Conduct performance testing, capacity modeling, forecasting, and right-sizing.
- Participate in major incident response, provide technical expertise to accelerate service restoration, and identify reliability improvements.
- Identify, prioritize, and eliminate manual operational toil across workflows, runbooks, alerting, platform administration, service management processes, and KPI collection.
- Design, develop, maintain, and support automation solutions, integrations, and operational tooling using Python, PowerShell, Bash, or similar technologies.
- Design, deploy, and manage infrastructure using Terraform and IaC practices, including observability platforms, infrastructure services, and supporting technology stacks.
- Identify observability coverage gaps and engineer solutions to close them.
- Collaborate with architecture and application teams to ensure production readiness.
- Use AI-assisted development tools to accelerate automation initiatives, while reviewing, validating, troubleshooting, and refining generated code.
- Reduce repeat incidents by engineering permanent fixes and driving continuous improvement.
Benefits
- Competitive compensation with a base salary and performance bonus.
- Enhanced 401(k) and financial planning support.
- Tuition reimbursement and professional development.
- Wellness programs, including an onsite gym.
- Flexible work hours.
- Employee Business Networks.
- Free coffee at the onsite café.
- Distance-based relocation assistance is available.
- Comprehensive health insurance, including medical, dental, and vision.
- Flexible spending and health savings accounts.
- 401(k) plan with generous employer contributions and a student debt benefit.
- Life and AD&D insurance.
- Disability insurance.
- Critical illness and hospital indemnity benefits.
- Paid time off and paid leave.
- Employee assistance program.
- Other company perks.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
