Senior Site Reliability Engineer
About The Position
As a Senior Site Reliability Engineer at Litera, you will drive the reliability, availability, and operational maturity of the production platform, supporting products used by millions of legal professionals. You will partner with Engineering, Infrastructure, Cloud Operations, and Customer Support to reduce manual work, speed up incident resolution, and build automation and observability for services operating at scale. The role focuses on engineering solutions for complex reliability challenges, production troubleshooting, and AI-enabled operational workflows. This is a hybrid position based in Denver, Colorado, with an expectation of working in the office at least three days per week.
Requirements
- 7 or more years of experience in Site Reliability Engineering, Software Engineering, Platform Engineering, DevOps, or a related technical discipline.
- Strong software development skills in Python, TypeScript, JavaScript, Java, or C#.
- Proven experience troubleshooting and resolving complex production issues in large-scale distributed systems and SaaS environments.
- Hands-on experience building automation tools, operational workflows, and engineering platforms.
- Experience with CI/CD pipeline design, deployment automation, and cloud environments such as AWS and/or Azure.
- Track record of conducting root cause analysis and implementing long-term remediation solutions that improve reliability.
Nice To Haves
- Experience with observability and monitoring platforms such as Datadog, Dynatrace, Splunk, New Relic, Azure Monitor, or Amazon CloudWatch.
- Background supporting enterprise SaaS platforms in production and improving service reliability and operational maturity.
- Familiarity with AI-assisted engineering tools and intelligent automation frameworks.
- Experience with infrastructure automation and modern platform engineering practices.
Responsibilities
- Design and implement automation to reduce manual operational effort across production environments, including diagnostics, remediation, monitoring, deployment, and service management.
- Investigate and resolve complex production incidents across applications, infrastructure, and cloud services; conduct root cause analysis and implement long-term corrective actions.
- Build and improve platform observability through monitoring, alerting, dashboards, and telemetry that provide insight into system health and performance.
- Use AI-enabled tools and emerging technologies to develop intelligent troubleshooting, diagnostics, and workflow automation.
- Support cloud-native architectures across AWS and Azure, integrating reliability tooling into CI/CD pipelines and operational workflows.
- Deliver automated operational reporting and engineering metrics that provide visibility into service health, reliability trends, and platform improvements.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with company match.
- Company bonus plan eligibility.
- Incentive and recognition programs.
- Career development and meaningful stretch opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
