Senior SharePoint Backend Administrator

Leidos•Alexandria, VA

12d

About The Position

Leidos is seeking a Senior SharePoint System Administrator to support a large enterprise IT contract for the Department of Defense. The role supports infrastructure services, operations, and maintenance across multiple classification enclaves, remotely administering server farms in centralized data centers. The administrator deploys, operates, and maintains SharePoint services, including load balancing, PKI authentication, and claims-based authentication, and supports site setup, permissions, troubleshooting, and customer service requests for customers and content and knowledge managers. The administrator works in a team to meet mission needs and maintain customer capabilities. The role calls for technical and customer-oriented judgment, familiarity with SharePoint, attention to detail in capturing customer inquiries, and strong oral and written communication. It supports a 24/7/365 mission environment, including after-hours outage response and support. Candidates must meet one of the stated education and experience combinations: a bachelor's degree with 8 years of relevant experience, a master's degree with 6 years, an associate's degree with 10 years, or a high school diploma with 12 years. A DoDM 8140.03 (formerly DoD 8570) IT System Administrator Intermediate-level certification is required; listed examples include Cloud+, GICSP, SSCP, Security+ CE, and GSEC or higher. U.S. citizenship and either a TS/SCI clearance with the specified polygraph or a TS/SCI clearance and willingness to complete a polygraph are required. No industry certifications are otherwise required, though relevant SharePoint or M365/O365 certifications are beneficial.

Requirements

Strong experience with SharePoint 2013, 2016, 2019, SE, and SharePoint Online.
Experience configuring, installing, and securing SharePoint systems.
Experience managing SQL clusters supporting SharePoint farms.
Experience with patch maintenance for SQL clusters and SharePoint farms.
Experience with PKI authentication and claims-based authentication.
Experience using load balancers such as F5 BigIP Load Traffic Manager or Citrix NetScaler.
Strong experience managing M365/O365 cloud offerings, including Microsoft Teams, Microsoft OneDrive, and SharePoint Online.
Experience with routine maintenance processes and willingness to conduct scheduled maintenance during approved maintenance windows.
Experience with Change Management fundamentals, including planning, execution, and documentation of environmental changes.
Experience with Tier 2 and Tier 3 system administration.
Experience troubleshooting issues in a growing environment.
Experience conducting reviews and incident analysis and identifying issue trends.
Time management skills.
Strong oral and written communication skills.
Track record of working effectively on a team and supporting peers to improve processes and results.
Experience with IT Service Management ticketing systems such as ServiceNow.
Bachelor's degree with 8 years of relevant experience, master's degree with 6 years, associate's degree with 10 years, or high school diploma with 12 years.
At minimum, meet DoDM 8140.03 (formerly DoD 8570) IT System Administrator Intermediate certification requirements; listed examples are Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher.
U.S. citizenship.
TS/SCI clearance with the specified polygraph, or TS/SCI clearance and willingness to complete a polygraph.

Nice To Haves

Familiarity with Nintex, InfoPath, and/or PowerBI for creating and managing workflows.
Experience configuring and managing SPPatchify for patch maintenance of large SharePoint farms.
Microsoft 365 Certified: Administrator Expert or an equivalent certification related to SharePoint, Teams, OneDrive, and their administration.
Relevant certification in SharePoint, M365/O365, or similar technology.

Responsibilities

Interact with site and collection owners to resolve service inquiries and problems.
Implement, troubleshoot, and maintain IT systems; distinguish isolated user problems from enterprise-wide application or system problems.
Develop solutions for complex problems and update Knowledge Articles and Standard Operating Procedures to reflect environmental changes.
Oversee SharePoint projects, including minor and major version upgrades, routine maintenance, and capability expansions for emerging requirements.
Identify methods for direct integration with Identity, Credential, and Access Management technologies.
Assist users with manual migrations from older SharePoint versions to SharePoint 2019, SharePoint SE, or SharePoint Online.
Manage permissions for new and existing site collections and associated lists and items.
Manage access to O365/M365 applications based on SharePoint technology, including Microsoft Teams, Microsoft OneDrive, and SharePoint Online.
Conduct searches and purges of operational-system data when required by cybersecurity, legal, compliance, FOIA, or other legitimate sources.
Manage the asset library, risk database, and business rhythm calendar to enhance stakeholder situational awareness.
Coordinate with customers and stakeholders to collect data, conduct analysis, and develop and implement solutions for incident tickets and requirements.
Provide follow-up reports, including technical findings, feedback, resolution steps, and After Action Reports, for root-cause analysis, engineering assessments, and process improvement initiatives.
Support customer requirements in a 24/7/365 mission environment, including after-hours outage response and support.
Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel to aid after-hours triage and troubleshooting of common SharePoint problems.