Senior Services Specialist

Catholic Charities Serving Central Washington•Granger, WA

4d•Hybrid

About The Position

The Senior Services Specialist is responsible for providing direct delivery of one or more of Catholic Charities Senior Programs, including Volunteer Services, Senior Companion, and/or RSVP, in a designated service area within Central Washington. This role involves client intake assessments, identifying client needs, inputting client information into the database, connecting trained volunteers with clients, and fulfilling other deliverables to meet contract and grant requirements.

Requirements

High School diploma required.
Valid Washington State driver’s license and minimum required liability insurance for WA State.
Must be deemed insurable as determined by Catholic Charities’ liability insurance provider.
Employment is conditional upon being cleared by criminal background check and fingerprinting when required.
Strong communication and data collection skills.
Strong organizational and record keeping skills.
Ability to work independently and as a team member.
Ability to relate well with volunteers and clients from diverse backgrounds.
Ability to conduct on site assessments in homes and community locations.
Strong computer skills, data entry, and knowledge of Microsoft Suite.

Nice To Haves

Bachelors’ Degree in Social Sciences or related field, preferred.
1 year’s experience in volunteer management and working with senior and disabled population preferred.

Responsibilities

Deliver quality direct services within one or more Senior Service Programs.
Complete client intakes and conduct in-home client assessments as appropriate to ensure clients meet priority population for services within the designated program.
Respond to service requests from clients, relatives, agencies, or community members in a timely manner to match volunteers with service requests.
Develop and implement group projects on-site in collaboration with the Senior Services Team.
Ensure volunteers accurately complete logs for hours of services and mileage.
Maintain confidentiality according to program and professional standards.
Maintain continued quality improvement to increase service delivery and ensure client needs are met.
Maintain consistent community involvement with community agencies, parishes, and other partners.
Develop and maintain good working relationships with local senior services programs.
Establish relationships with community organizations that are sources of client referrals.
Collaborate with Volunteer Recruitment Specialist for local presentations at parishes, businesses, or resource fairs to increase public awareness of services available.
Collaborate with Volunteer Recruitment Specialist for volunteer appreciation activities within the local designated service area.
Complete documentation and data collection on all services provided.
Maintain accurate and appropriate records on clients, volunteers, stations, and services provided according to grant and program requirements.
Submit personal timesheet, expense requests, and reports in a timely manner.
Monitor volunteer/client matches to ensure service was provided as requested.
Provide Grant and Data Specialist information on volunteer hours required for billing.
Participate in supervision and team meetings.
Participate in supervision with the Senior Services Lead.
Participate in Senior Services team meetings.
Participate in an annual performance evaluation according to the agency guidelines and set goals for individual and team performance.
Perform other duties as assigned.

Benefits

13 paid holidays
12 days of vacation
12 days of sick leave per year
Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
Basic Life Insurance paid 100% by Catholic Charities
Flexible Spending Account eligibility following 6 months of employment
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
Annual longevity awards begin at 5 years of employment