Senior Specialist, Legal Services
About The Position
The Global Business Solutions Center (GBSC) is Mastercard's shared services organization. In alignment with the One LFI model, GBSC is collaborating with the Law Department to establish a legal shared services function. The GBSC team is primarily located in a collaborative environment at the Mastercard Technology Operations Hub in O’Fallon, MO, with select regional hubs for additional scale and agility. The GBSC serves all regions and business units across 50 countries. The Senior Specialist, Contract Services, is part of a team of contract negotiators within the broader GBSC Legal Services team. Reporting to the Senior Counsel, Contract Services, this role is responsible for end-to-end contract services, aiming for positive customer experiences and efficient business outcomes. The role is ideal for individuals who are driven by excellence, committed to customer service, enjoy solving legal and business problems, and are passionate about process improvement.
Requirements
- Bachelor’s degree combined with relevant experience.
- Solid legal and business acumen.
- Sound analytical and problem-solving skills.
- Demonstrated ability to manage workloads involving tasks of varying priority and complexity.
- Excellent communication and interpersonal skills, with an emphasis on collaborating with key legal and business stakeholders to negotiate and confirm legal and business contract terms.
- Advanced negotiation skills.
- Ability to recognize when to escalate and when to exercise independent judgment and discretion in reviewing/negotiating contracts.
- Demonstrated strength in customer-focused service orientation.
Nice To Haves
- JD or other advanced education.
- Knowledge of European, Middle East, Africa, Asia Pacific, Latin or Caribbean legal systems and business practices.
Responsibilities
- Perform end-to-end contract preparation and execution processes for an assigned portfolio of transactions, from initial request to contract signature.
- Receive contract requests and conduct triage to ensure adherence to established business policies, processes, and procedures.
- Review, draft, and negotiate routine vendor and commercial contracts, including but not limited to confidentiality/non-disclosure agreements, software license agreements and related support service agreements, consulting services agreements, and other agreements commonly used in the financial and information technology service sectors.
- Ensure all agreements are prepared, revised, and executed in consultation with the business unit client and other subject matter experts, and in accordance with approved policies and playbooks.
- Analyze contract requirements, special provisions, terms, and conditions to ensure compliance with appropriate laws, regulations, policies, and procedures.
- Provide superior customer service according to GBSC standards for quality, response time, resolution time, and adherence to Service Level Objectives (SLOs).
Benefits
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- Flexible spending account and health savings account
- 16 weeks of new parent leave
- Up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- Deferred compensation for eligible roles
- Fitness reimbursement or on-site fitness facilities
- Eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
