Senior Services Specialist - RSVP & SHIBA

Catholic Charities Serving Central Washington•Richland, WA

5d•Hybrid

About The Position

The Senior Services Specialist – RSVP & SHIBA is responsible for providing direct support of one or more of Catholic Charities Senior Programs, which include the Statewide Health Insurance Benefits Advisors program, Retired and Senior Volunteer Program, and/or Project Warm-Up in a designated service area within Central Washington. The position is responsible for beneficiary referrals, volunteer recruitment and management, inputting performance into the database(s), scheduling/hosting partnership events, presentations, and other outreach activities, and other deliverables to meet contract and grant requirements. This position provides services to individuals across Walla Walla, Benton, Franklin, and Yakima Counties.

Requirements

Bachelors’ Degree in Social Sciences or related field, preferred
High School diploma required
1 years’ experience in community partnership and/or volunteer management, and working with senior and disabled population preferred
Experience working on grants and knowledge of Medicare a plus
Must be fluent in Spanish
Strong communication and data collection skills
Strong organizational and record keeping skills
Ability to work independently and as a team member
Ability to relate well with volunteers and clients from diverse backgrounds
Strong computer skills, data entry, and knowledge of Microsoft Suite
Valid Washington State driver’s license and minimum required liability insurance for WA State
Must be deemed insurable as determined by Catholic Charities’ liability insurance provider
Being cleared by criminal background check and fingerprinting when required

Nice To Haves

Bachelors’ Degree in Social Sciences or related field
1 years’ experience in community partnership and/or volunteer management, and working with senior and disabled population
Experience working on grants and knowledge of Medicare

Responsibilities

Deliver quality direct services within one or more Senior Service Program
Respond to service requests from clients, relatives, agencies or community members in a timely manner to match volunteers with service requests
Ensure volunteers accurately complete log for hours of services and mileage
Maintain confidentiality according to program and professional standards
Maintain continued quality improvement and excellent ongoing communication to increase service delivery and ensure client needs are met
Maintain consistent community involvement with community agencies, parishes and other partners
Develop and maintain good working relationships with local senior services programs and RSVP partner “stations”
Attend/facilitate volunteer meetings and participate in both volunteer and volunteer coordinator training sessions
Establish relationships with community organizations that are sources of volunteer referrals
Collaborate with the Senior Services Lead and other Senior Services staff members for any local presentations at parishes, businesses, senior centers, libraries, or resource fairs to increase public awareness of services available
Collaborate with Senior Services Lead for volunteer appreciation activities within the local designated service area
Travel periodically within Central Washington and flex working schedule to accommodate weekend and/or evening events.
Complete documentation and data collection on all services provided
Maintain accurate and appropriate records on clients, volunteers, stations, and services provided according to grant and program requirements
Submit personal timesheets, expense requests, and reports in a timely manner.
Monitor volunteer/beneficiary matches to ensure service was provided as requested
Provide Grant and Data Specialist information on volunteer hours required for tracking
Participate in supervision and team meetings
Participate in supervision with the Senior Services Lead
Participate in Senior Services team meetings
Participate in an annual performance evaluation according to the agency guidelines and set goals for individual and team performance
Perform other duties as assigned

Benefits

13 paid holidays
12 days of vacation
12 days of sick leave per year
Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
Basic Life Insurance paid 100% by Catholic Charities
Flexible Spending Account eligibility following 6 months of employment
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
Annual longevity awards begin at 5 years of employment