Senior Services Project Manager

Schneider Electric•Phoenix, AZ

About The Position

The Senior Services Project Manager is accountable for the end-to-end execution of complex, high-value, strategically important customer projects, from formal handover by Sales and Tendering through design, procurement, integration, delivery, installation, commissioning, financial and administrative closeout, and formal customer acceptance. The role leads day-to-day delivery, serves as the primary customer and key-stakeholder contact, and applies project governance appropriate to complexity, contractual exposure, technical risk, and business requirements. The position requires strategic judgment and strong technical, commercial, contractual, and financial acumen. It leads cross-functional, matrixed teams and protects safety, quality, cybersecurity, customer satisfaction, schedule, cash, margin, and contractual outcomes throughout project execution. The role also supports pre-sales and contract-finalization work when requested, leads project reviews and recovery actions, maintains accurate governance and ERP records, manages customer and supplier changes and claims, and completes project closeout and lessons-learned activities. The position is with Schneider Electric. The stated U.S. pay range is USD 117,600–176,400 per year, inclusive of base pay and short-term incentives. The posting describes medical, dental, vision and basic life insurance, flexible work arrangements, paid family leave, well-being programs, paid holidays and time off, a 401(k) with match, company share ownership, incentives, learning and career-development resources, volunteer leave, and military leave benefits.

Requirements

Bachelor’s degree in Engineering, Construction Management, Business, or a related field.
Project Management Professional (PMP) certification.
7–10 years of project management experience in electrical power distribution, construction, mechanical systems, or a comparable technical project environment.
Demonstrated success managing large-scale, complex projects across engineering, procurement, manufacturing, logistics, construction, installation, testing, commissioning, customer acceptance, and closeout.
Experience managing projects through formal lifecycle, stage-gate, or execution-governance processes.
Strong financial acumen in project budgeting, cost-to-complete, forecasting, gross margin, billing, cash collection, provisions, cost control, and revenue recognition.
Knowledge of contract administration, integrated change control, customer and supplier claims, commercial documentation, and risk and opportunity management.
Technical knowledge of low-voltage and medium-voltage electrical distribution equipment and associated systems and services.
Experience managing cross-functional teams, suppliers, subcontractors, and site activities in a matrixed organization.
Ability to prepare and present project performance, recovery plans, financial scenarios, risks, and leadership-support requests to senior stakeholders.
Excellent customer communication, negotiation, conflict-resolution, and stakeholder-management skills.
Proficiency with Microsoft 365, scheduling tools such as Microsoft Project or Primavera, ERP systems such as SAP or Oracle, and enterprise project-governance tools.
Prioritization skills at an advanced level, including management of competing demands across multiple projects and stakeholders.
Project management skills at an intermediate level, including end-to-end delivery of mono-technology and multi-system integration projects.
Customer orientation at an intermediate level, fostering relationships and ensuring strong customer experiences.
Risk management skills at an intermediate level, including assessment and mitigation.
Operational efficiency skills at an intermediate level, driving cost reduction while maintaining or improving delivery quality.
Communication skills at an intermediate level, coordinating with local and global teams and stakeholders.
Critical-thinking skills at an intermediate level, making sound decisions in ambiguous situations with minimal supervision.
Budgeting skills at an intermediate level, overseeing project financials and aligning them with business objectives.

Nice To Haves

Experience with SGV.

Responsibilities

Lead complex customer projects from formal execution handover through design, integration, delivery, installation, commissioning, closeout, and formal customer acceptance.
Apply project governance, documentation, reviews, and approvals in proportion to project complexity, contractual exposure, technical risk, and business requirements.
Plan, document, and support project reviews and milestones; assess and maintain project risk escalation levels; present project status, forecasts, risks, changes, claims, recovery actions, and support requests.
Lead handover from Sales and Tendering, verifying and documenting scope, specifications, technical and contractual commitments, commercial assumptions, risks, opportunities, and customer expectations.
Establish and maintain the project charter, team, stakeholder register, responsibility assignments, management and communications plans, budget and schedule baselines, procurement strategy, risk baseline, and change-control approach.
Conduct internal and customer kickoff meetings and confirm applicable contractual and operational conditions before execution work begins.
Develop and maintain schedules, resource and cost plans, billing milestones, cash forecasts, and risk-mitigation strategies.
Coordinate engineering site visits, customer outage planning, technical submittals, design validation, approvals, material releases, procurement, manufacturing, logistics, delivery, and factory acceptance testing.
Coordinate installation and commissioning planning with Field Services Operations, customers, suppliers, factories, vendors, and subcontractors; confirm site readiness and manage site constraints and activities.
Protect project profitability and cash through cost control, forecasting, billing, collections, revenue recognition, risk provisions, and financial reconciliation.
Manage integrated change control, variation orders, claims, commercial concessions, contractual notices, substantiation, and related documentation; prevent unauthorized scope execution.
Monitor performance against scope, schedule, cost, margin, cash, billing, quality, safety, cybersecurity, and customer-satisfaction targets; maintain risks, opportunities, issues, actions, mitigation plans, and impact dates.
Develop recovery plans and escalate matters outside the project team's authority or control.
Maintain and reconcile accurate project information in SGV, SAP or Oracle, and other required governance and ERP systems.
Serve as primary customer contact and lead regular progress, schedule, commercial, technical, and risk reviews; communicate decisions, dependencies, customer obligations, and emerging impacts.
Direct and coordinate matrixed cross-functional teams and align Schneider Electric stakeholders on project decisions and customer communications.
Lead, coach, and influence project team members and less-experienced project managers without relying on direct reporting authority.
Ensure environmental, health and safety, quality, and cybersecurity requirements are met; coordinate assessments, controls, records, corrective actions, and governance evidence; stop or escalate unacceptable risk.
Complete installation and commissioning obligations, obtain formal customer acceptance, close technical, contractual, administrative, and financial matters, and document transfer of remaining open items.
Capture, validate, communicate, and apply lessons learned through a Return on Experience and Lessons Learned review.