Senior Services Manager

City of San Luis•Senior Center, AZ

About The Position

Under limited supervision of the Director of Parks and Recreation, the Senior Services Manager plans, organizes, directs, and evaluates the City of San Luis Senior Center programs, services, and daily operations. The role supervises staff and volunteers; manages budgets; coordinates transportation, educational programs, outreach activities, and special events; and collaborates with community organizations and service providers. The incumbent ensures compliance with applicable policies, regulations, and safety standards and identifies opportunities to enhance services that promote the health, independence, and quality of life of senior citizens. The manager oversees administrative, operational, and program activities; develops and evaluates policies, procedures, programs, and services; represents the Senior Center in coordination with City departments and external organizations; and responds to inquiries and complaints. The position also oversees case-management assistance, transportation, nutrition and meal programs, food assistance, procurement and inventory, facility and program compliance, and educational, recreational, wellness, outreach, and community activities. The manager maintains records and reports, develops and administers the annual budget, and supervises, trains, assigns, and evaluates staff and volunteers. Other related duties may be required. The position requires a bachelor’s degree in Public Administration, Human Services, Health Services Administration, or a closely related field, and five years of progressively responsible experience in senior services, social services, community programs, or a related field, including at least two years in a supervisory or management capacity. Required credentials are an Arizona Driver’s License, Level 1 Fingerprint Clearance Card, First Aid/CPR/AED Certification, and Food Protection Manager Certification (ServSafe), all valid at appointment and maintained throughout employment. Special requirements include U.S. residency and residence within 25 miles of the City of San Luis, fluency in Spanish and English, and the ability to pass an extensive background check. San Luis residency is desired. Work is primarily in an office and Senior Center environment with generally moderate noise. Occasional outdoor or off-site work may be required. The position may require a flexible schedule, including occasional evenings, weekends, and holidays. Physical demands include sitting, standing, walking, communicating, operating office equipment, reaching, occasionally lifting or moving objects up to 25 pounds, and safely operating City vehicles when required.

Requirements

Bachelor’s degree in Public Administration, Human Services, Health Services Administration, or a closely related field.
Five years of progressively responsible experience in senior services, social services, community programs, or a related field.
At least two years of supervisory or management experience involving program administration, personnel supervision, budget administration, or facility operations.
Arizona Driver’s License.
Level 1 Fingerprint Clearance Card.
First Aid/CPR/AED Certification.
Food Protection Manager Certification (ServSafe). Required licenses and certifications must be valid at appointment and maintained throughout employment.
Residency in the United States and within 25 miles of the City of San Luis.
Fluency in both Spanish and English.
Ability to pass an extensive background check.
Knowledge of effective management, administration, leadership, and supervision; senior services programming and administration; senior citizens’ social, physical, emotional, and health-related needs; applicable laws and regulations; health, safety, and sanitation standards; community resources; budgeting; program planning and evaluation; and outreach and partnership practices.
Skills in managing senior services programs and facility operations; supervising personnel and volunteers; administering budgets and resources; coordinating transportation, nutrition, outreach, and referrals; communicating effectively; analyzing operational issues and improving service delivery; planning activities; maintaining records and reports; and using computers, office software, and administrative systems.
Ability to establish effective working relationships; interact compassionately with senior citizens, people with disabilities, and people with diverse needs; plan and evaluate programs and operations; develop safe, accessible, engaging programs within budgets; interpret and enforce applicable requirements; supervise and motivate staff and volunteers; exercise independent judgment; manage priorities; resolve operational issues; and assess community needs.

Nice To Haves

San Luis residency.

Responsibilities

Manage and oversee the daily administrative, operational, and program activities of the Senior Center.
Develop, implement, and evaluate departmental policies, procedures, programs, and services; recommend operational improvements.
Represent the Senior Center and coordinate programs and services with City departments, governmental agencies, community organizations, and service providers.
Respond to public and internal inquiries and complaints, interpret policies, address concerns, and resolve operational issues.
Advise the Director on departmental operations, program needs, and emerging issues, and implement administrative directives.
Oversee case-management assistance, including helping senior citizens with applications, enrollment, and access to social service programs.
Coordinate transportation services to help senior citizens access medical appointments, social services, and other essential resources.
Oversee nutrition and meal programs and ensure compliance with schedules, nutritional requirements, and health and safety standards.
Coordinate food assistance and distribution programs with community organizations and service providers.
Oversee procurement of supplies, materials, and equipment; maintain inventory and comply with purchasing procedures.
Ensure compliance with applicable health, safety, sanitation, and regulatory requirements governing Senior Center operations and services.
Plan, develop, and oversee educational, recreational, wellness, and community outreach programs for senior engagement and well-being.
Plan, coordinate, and implement Senior Center activities, community events, and celebrations.
Prepare and maintain operational records, statistical data, and periodic reports related to programs and services.
Develop and administer the annual Senior Center budget, monitor expenditures, and ensure compliance with approved allocations and financial policies.
Supervise, train, assign, and evaluate subordinate staff and volunteers; ensure effective personnel utilization and service delivery.
Perform other related duties as required.