Senior Career Services Manager

Grant Associates•Brooklyn, NY

About The Position

The Senior Career Services Manager supervises and ensures quality service delivery for Career Services programs across Brooklyn Workforce1’s Hub and Satellite Centers. The role oversees Career Advisors, Intake staff, and assigned program personnel; manages career services programming; and ensures customers receive effective employment, training, and career advancement services. The position oversees special initiatives, including Financial Counseling, MODP, NYC SCION, and Employment Works, a funded program serving justice-impacted individuals through career readiness, employment, and retention services. The manager leads staff, monitors program quality and compliance, coordinates with internal and external partners, and supports continuous improvement in customer experience and program effectiveness.

Requirements

Bachelor’s degree in Human Services, Education, Social Work, Workforce Development, Public Administration, Business Administration, or a related field.
Minimum of 7 years of experience preferred in workforce development, career services, employment services, or related programs.
Minimum of 5 years of supervisory experience preferred.
Knowledge of career counseling, workforce development programs, employment services, training opportunities, and labor market trends.
Strong organizational, leadership, project management, and communication skills.
Ability to manage multiple priorities, meet deadlines, and lead cross-functional initiatives.
Proficiency in Microsoft Office Suite, workforce databases, and data management systems.
Experience with program reporting, compliance monitoring, stakeholder engagement, and contract deliverables.
Commitment to high standards of quality, customer service, and continuous improvement.

Nice To Haves

Experience managing government-funded programs and coordinating multiple workforce initiatives.
Experience working with diverse populations, including justice-impacted individuals and individuals facing barriers to employment.
Familiarity with the New York City workforce development system and labor market.

Responsibilities

Supervise Career Advisors, Intake staff, Employment Works staff, and assigned Career Services personnel across Brooklyn Workforce1 locations.
Oversee customer intake, assessment, career advisement, employment planning, and service delivery activities.
Develop and manage workshops covering job readiness, career exploration, digital literacy, job search strategies, professional development, and employment retention.
Oversee Individual Training Grant (ITG) referrals, training enrollments, completion tracking, credential attainment, and post-training placement activities.
Ensure customers receive resume preparation, interview coaching, job search assistance, career pathway guidance, and barrier reduction services.
Oversee digital literacy initiatives, Coursera enrollments, and other skills development activities.
Oversee Employment Works operations, including outreach, enrollment, career readiness services, employer engagement coordination, job placement support, and retention tracking for justice-impacted individuals.
Coordinate with Business Services staff to support employment outcomes, employer partnerships, and customer retention efforts.
Monitor data entry, customer records, case documentation, and program compliance for accuracy and adherence to Workforce1 and funder requirements.
Oversee special initiatives, including Financial Counseling, MODP, NYC SCION, and other assigned programs.
Maintain relationships with funders, training providers, employers, community partners, and other stakeholders.
Manage required reports, program documentation, contract deliverables, and performance tracking.
Develop, motivate, coach, and provide leadership for Career Services staff.
Support continuous improvement to enhance customer experience, service quality, and program effectiveness.
Perform other duties as assigned.