Senior Career Services Manager

Equus•New York, NY

13h

About The Position

The Senior Career Services Manager supervises and ensures quality service delivery for Career Services programs across Brooklyn Workforce1's Hub and Satellite Centers. This position oversees Career Advisors, Intake staff, and assigned program personnel, manages career services programming, and ensures customers receive effective employment, training, and career advancement services. The Senior Career Services Manager is responsible for overseeing special initiatives, including but not limited to Financial Counseling, MODP, NYC SCION, and Employment Works, a funded program serving justice-impacted individuals through career readiness, employment, and retention services.

Requirements

Bachelor's Degree in Human Services, Education, Social Work, Workforce Development, Public Administration, Business Administration, or a related field.
Minimum of 7 years of experience preferred in workforce development, career services, employment services, or related programs.
Minimum of 5 years of supervisory experience preferred.
Knowledge of career counseling, workforce development programs, employment services, training opportunities, and labor market trends.
Experience managing government-funded programs and coordinating multiple workforce initiatives preferred.
Experience working with diverse populations, including justice-impacted individuals and individuals facing barriers to employment.
Strong organizational, leadership, project management, and communication skills.
Ability to manage multiple priorities, meet deadlines, and lead cross-functional initiatives.
Proficiency in Microsoft Office Suite, workforce databases, and data management systems.
Experience with program reporting, compliance monitoring, stakeholder engagement, and contract deliverables.
Commitment to high standards of quality, customer service, and continuous improvement.
Familiarity with the New York City workforce development system and labor market preferred.

Responsibilities

Supervises Career Advisors, Intake staff, Employment Works staff, and assigned Career Services personnel across Brooklyn Workforce1 locations.
Oversees customer intake, assessment, career advisement, employment planning, and service delivery activities.
Develops and manages workshops focused on job readiness, career exploration, digital literacy, job search strategies, professional development, and employment retention.
Oversees Individual Training Grant (ITG) referrals, training enrollments, completion tracking, credential attainment, and post-training placement activities.
Ensures customers receive quality resume preparation, interview coaching, job search assistance, career pathway guidance, and barrier reduction services.
Oversees digital literacy initiatives, Coursera enrollments, and other skills development activities.
Oversees Employment Works program operations, including outreach, enrollment, career readiness services, employer engagement coordination, job placement support, and retention tracking for justice-impacted individuals.
Coordinates with Business Services staff to support successful employment outcomes, employer partnerships, and customer retention efforts.
Monitors data entry, customer records, case documentation, and program compliance to ensure accuracy and adherence to Workforce1 and funder requirements.
Oversees special initiatives, including Financial Counseling, MODP, NYC SCION, and other assigned programs.
Maintains relationships with funders, training providers, employers, community partners, and other stakeholders.
Manages required reports, program documentation, contract deliverables, and performance tracking.
Develops, motivates, coaches, and provides leadership for Career Services staff.
Supports continuous improvement efforts to enhance customer experience, service quality, and program effectiveness.
Performs other duties as assigned.