Senior Manager, Protective Services

DoorDash USA•San Francisco, CA

1d•$164,000 - $230,000

About The Position

DoorDash is hiring a Senior Manager, Protective Services to lead protective operations across its DoorDash, Deliveroo, and Wolt brands. Reporting to the Director, Protective Services, this player-coach role combines leadership and hands-on operational work, including conducting advances, traveling with protected individuals, and participating in the protective rotation. The role owns operational decisions concerning staffing, assignments, protection plans, resourcing, vendors, training, standards, and incident response. The Senior Manager owns protective operations, training and standards, vendor management, incident response, and converged physical-cyber protection. The role works closely with Protective Intelligence and Cyber Protective Services so that threat indicators and assessment findings inform protective posture and response. The position aims to deliver a reliable operating rhythm, strong training and qualification standards, a current team able to deploy on short notice, and intelligence-driven protective decisions. Protection should maintain the trust of the people protected while minimizing friction in their lives. The position requires around 35% travel, with peaks near 50%, often on short notice, and availability for protective events and serious escalations outside normal working hours. Work can involve irregular and long hours, nights, weekends, holidays, time-zone changes, outdoor conditions, and extended periods in transit. The job posting expects the role to be filled by 10/13/2026. The national U.S. base salary range is $164,000–$230,000, with potential equity grants. DoorDash offers a comprehensive benefits package to regular employees.

Requirements

At least 10 years of experience in protective, security, or military operations.
At least 5 years of people-management experience with hands-on responsibility for protective operations.
Demonstrated decision-making authority and the ability to personally lead and perform operational work.
Sound judgment in fast-moving, high-consequence situations with incomplete information, with decisions that withstand later review.
A track record of building or scaling protective capability and establishing standards, qualifications, and procedures.
Experience managing multiple protective disciplines or programs simultaneously, including through other leads, with accountability for cost, methods, and staffing.
Operational-level fluency in physical and cyber security, including network security concepts, access control, surveillance, and residential security technology; ability to assess whether proposed fixes address identified gaps.
Ability to earn and maintain the trust of protected individuals and people close to them, and to handle sensitive protection information discreetly.
Experience partnering with intelligence, cybersecurity, legal, and business teams on matters beyond one’s authority.
Willingness to travel around 35%, with peaks near 50%, often on short notice, and to respond to protective events and serious escalations outside working hours.
Physical ability to remain on one’s feet and moving for extended periods; lift and carry equipment up to 50 pounds; assist or move a person to safety; work in tight spaces; sit in vehicles and aircraft for extended periods; assess people, vehicles, and conditions at a distance and in poor light; communicate clearly in loud environments; and drive in heavy traffic and adverse conditions.
Ability to work outdoors and in transit in extreme heat, extreme cold, inclement weather, and crowds for as long as required; work irregular and long hours including nights, weekends, and holidays, on short or broken sleep and across time zones; and maintain sound decision-making under these conditions.
Bachelor’s degree or equivalent professional experience.

Responsibilities

Lead protective operations, including staffing, assignments, protective decisions, resourcing, and response across the program.
Work hands-on in the operation, including conducting advances, traveling with protected individuals, and participating in the protective rotation.
Set and oversee training, qualifications, standards, and procedures; verify completion and maintain records demonstrating compliance.
Build a team that is current and deployable on short notice.
Manage vendors and suppliers, determine program needs, conduct competitive procurement, and set approval thresholds.
Serve as an escalation point for protective events within the role’s authority and make real-time decisions about protection and resourcing.
Escalate matters involving legal exposure, law enforcement, or risks affecting other teams, and document decisions and their rationale.
Lead converged physical-cyber protection in partnership with Protective Intelligence and Cyber Protective Services; interpret threat indicators and assessment findings and determine protective responses to online threats.
Build relationships with protected individuals, their families, and their teams, while designing protection to minimize friction.
Travel as needed and respond to protective events and serious escalations outside working hours.