Senior ServiceNow Engineer – Strategic Portfolio Management (SPM)

Leidos•Tampa, FL

8d•Hybrid

About The Position

Leidos is seeking a Senior ServiceNow Engineer specializing in Strategic Portfolio Management (SPM) to support the USCENTCOM J6 mission through the USCENTCOM Information Technology Services (CITS) program in Tampa, Florida. The role supports critical Department of Defense IT operations and serves as a hands-on technical engineering position focused on building, configuring, troubleshooting, and improving secure, reliable, maintainable ServiceNow SPM solutions. The engineer will support capabilities across demand, project, resource, and financial management, as well as strategic planning. The position involves developing workflows, integrations, dashboards, reports, and KPIs; translating stakeholder requirements into technical solutions; favoring out-of-the-box platform functionality where possible; and supporting platform performance, security, upgrades, patches, testing, and migrations. Work is onsite with potential hybrid flexibility of four days onsite and one day remote. An active Secret clearance and TS/SCI eligibility are required, as is U.S. citizenship. Candidates must meet one of the listed education and experience combinations: a bachelor's degree with 8 or more years of relevant experience, a master's degree with 3 or more years, or a high school diploma/GED with 10 or more years. The posting also specifies 4–6+ years of hands-on ServiceNow engineering, development, configuration, or implementation experience and at least 2 years of direct SPM or PPM experience.

Requirements

4–6+ years of hands-on ServiceNow engineering, development, configuration, or implementation experience.
At least 2 years of direct ServiceNow SPM or PPM experience.
Strong experience with Demand Management, Project Management, Resource Management, Investment Funding, Strategic Planning Workspace, and Goal Framework.
Experience developing with JavaScript, Glide API, business rules, client scripts, UI actions, and workflows.
Experience building and supporting REST and SOAP integrations.
Experience creating ServiceNow dashboards, reports, and KPIs.
Working knowledge of ServiceNow ITSM, including Incident, Problem, Change, and Request Management.
Understanding of ServiceNow platform upgrades, patching, and troubleshooting.
Ability to determine when customization is necessary versus using standard ServiceNow functionality.
Strong troubleshooting, communication, and problem-solving skills.
Ability to work independently and collaborate with technical teams and customers.
Active Secret security clearance with TS/SCI eligibility.
U.S. citizenship required.
Meet one education and experience combination: bachelor's degree and 8+ years of relevant experience; master's degree and 3+ years; or high school diploma/GED and 10+ years.

Nice To Haves

ServiceNow certifications such as CSA, CIS-SPM/PPM, or CAD.
Experience with Agile/SAFe methodologies and ServiceNow Agile Development.
Additional ServiceNow experience with ITSM, CMDB, or Service Catalog.
Experience supporting DoD or other federal government environments.
Familiarity with USCENTCOM/J6 mission requirements.

Responsibilities

Configure, implement, and maintain ServiceNow Strategic Portfolio Management (SPM/PPM) capabilities.
Support Demand Management, Project Management, Resource Management, Financial Management, and Strategic Planning.
Develop and improve workflows, business rules, client scripts, forms, and UI policies.
Build dashboards, reports, and KPIs to improve project and portfolio visibility.
Develop integrations between ServiceNow SPM and other modules, including ITSM and CMDB/ITOM, using REST and SOAP.
Work with business analysts and stakeholders to translate requirements into effective technical solutions.
Evaluate existing customizations and use out-of-the-box ServiceNow functionality whenever possible.
Troubleshoot application issues and support platform performance, security, and reliability.
Assist with ServiceNow upgrades, patches, testing, and migrations.
Collaborate with the broader ServiceNow engineering team to ensure solutions follow platform standards.