Portfolio Mgmt Dir. - ServiceNow Portfolio Management

PNC•Strongsville, OH

1d•$146,300 - $326,040•Onsite

About The Position

The Portfolio Management Director within PNC's Technology organization is accountable for what the ServiceNow platform works on next. The role leads the ServiceNow Product Owner organization, owns the front door for new demand, and establishes prioritization across product lines so that trade-offs between business areas are resolved in one place. It requires platform fluency sufficient to evaluate estimates, size demand, and explain costs, but does not involve configuring the instance. The position is based in Pittsburgh, Pennsylvania; Strongsville, Ohio; Phoenix, Arizona; Farmers Branch, Texas; or Lakewood, Colorado. PNC describes itself as an in-office company. The director manages and develops Product Owners, including hiring, performance management, coaching, and setting standards for outcome-oriented product ownership. The role owns end-to-end demand management, including a published intake, visible triage service levels, routing accepted demand to product lines, consistent demand scoring, and conversion of accepted demand into roadmap epics. It maintains a ranked portfolio roadmap with published refreshes and clear commitments, stretch goals, dependencies, and trade-offs. The position resolves prioritization conflicts among product lines for shared architecture, quality engineering, and release capacity. It owns PI planning and increment governance, chairs the Demand Board, represents the portfolio at the Design Authority and executive steering committee, and serves as the recognized platform contact for technology leaders, process owners, and business sponsors. Solution design and platform architecture, platform health and release promotion, story detail and sprint content, and delivery execution and crew-level status reporting are assigned to other roles. The broader portfolio-management responsibilities include overseeing portfolio managers and their teams, facilitating strategic initiative governance and approvals, reviewing analysis and reports for key portfolio milestones, and maintaining accountability for the portfolio budget. The role works across multidisciplinary functions and oversees vendor relationships. PNC expects its people managers to foster inclusive teams, model company values, enable change, achieve results, and develop employees. The position is incentive eligible. PNC will not sponsor employment visas or participate in STEM OPT for this position.

Requirements

Extensive experience in product management, portfolio management, or platform product leadership in a large enterprise.
Experience leading a team of Product Owners or Product Managers.
Working fluency in ServiceNow Strategic Portfolio Management, including Demand, Idea, Project and Program, Agile Development, and Application Portfolio Management; able to design an intake and scoring model and direct its build without configuring it.
Practical knowledge of the ServiceNow product suite and relationships among ITSM, ITOM, ITAM, SPM, HRSD, and Employee Experience sufficient to judge feasibility and sequencing.
Demonstrated experience establishing or operating enterprise-scale demand intake, including a published service level and a governance body empowered to reject demand openly.
Experience in scaled agile delivery, such as SAFe or scaled Scrum, with direct ownership of a PI-style planning event across multiple squads.
Strong executive communication, including board-grade written materials and the ability to resolve disagreements between senior stakeholders without escalating them.
Track record of managing and developing people and, when necessary, redeploying them through organizational change.
Industry-relevant experience is typically 8 or more years; at least 5 years of prior management experience is typically required.
Proven leadership experience with a moderate to large scope of responsibility.
Bachelor's degree; a comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree.
Demonstrate customer focus and effective risk management.

Nice To Haves

Experience in financial services or another heavily regulated industry, including familiarity with bank-grade change management, segregation of duties, and audit evidence expectations.
Direct accountability for an enterprise-scale ServiceNow product portfolio or platform roadmap involving multiple product lines, competing sponsors, and prioritization challenges.
ServiceNow CSA certification; CIS in Strategic Portfolio Management, ITSM, or Discovery is preferred.
SAFe Product Owner/Product Manager, Lean Portfolio Management, or Pragmatic certification.
Experience running a platform Center of Excellence or equivalent product organization, including a transition from systems-integrator-heavy staffing to a permanent internal core.
Familiarity with ServiceNow license entitlement and consumption management and with building a defensible platform investment business case.
Experience working with delivery partners under joint client and vendor governance.
Higher-level education such as a master's degree or PhD, or certifications, is desirable.

Responsibilities

Lead the ServiceNow Product Owner organization, including hiring, performance management, coaching, and setting standards for the craft.
Own the ServiceNow demand intake process end to end, including a published intake, visible triage service level, and routing accepted demand to a named product line.
Define and apply a consistent demand assessment model covering business outcome, platform fit, effort, risk, and control impact.
Work with Product Owners to convert accepted demand into epics and incorporate it into the roadmap.
Maintain a single ranked roadmap across product lines, refreshed on a published cadence, with commit and stretch objectives and visible trade-offs.
Resolve competition among Product Owners for architects, quality engineers, and release windows.
Own PI planning and increment governance, including preparation, ranked inputs, facilitation, committed objectives, and dependency mapping; monitor commitments and report progress honestly.
Chair the Demand Board and represent the portfolio at the Design Authority and executive steering committee.
Serve as the recognized ServiceNow platform contact for CIO-organization leaders, process owners, and business sponsors, and communicate sequencing changes to stakeholders.
Oversee portfolio managers and their assigned teams, ensuring objectives and timeframes are met.
Facilitate development and approval of strategic initiative governance for assigned portfolios.
Oversee development and review of analysis and reporting related to strategic portfolio milestones.
Maintain accountability for the overall portfolio budget and work toward portfolio success.
Lead and develop portfolio managers, work across multidisciplinary functions, and oversee vendor relationships.
Assess and manage risks associated with business objectives in alignment with PNC's Enterprise Risk Management Framework.
Promote inclusive teams, model PNC values, drive change and innovation, take ownership of results, and develop employees.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service.
Incentive compensation based on company, business, and/or individual performance.