Senior ServiceNow Engineer – Strategic Portfolio Management (SPM)

Leidos•Tampa, FL

9d•$92,300 - $166,850•Hybrid

About The Position

Leidos is seeking a Senior ServiceNow Engineer specializing in Strategic Portfolio Management (SPM) to support the USCENTCOM J6 mission in Tampa, Florida, as part of the USCENTCOM Information Technology Services (CITS) program. This is a hands-on engineering role focused on building, configuring, troubleshooting, and improving ServiceNow SPM solutions that help manage projects, resources, budgets, and strategic priorities while keeping the platform secure, reliable, and maintainable. The role is onsite four days per week, with one remote day and potential hybrid flexibility. An active Secret clearance and TS/SCI eligibility are required, as is U.S. citizenship. The engineer will configure and maintain SPM/PPM capabilities, develop workflows and integrations, create reporting and dashboards, support upgrades and migrations, and work with analysts, stakeholders, customers, and the ServiceNow engineering team. Candidates must meet one of the education and experience combinations listed in the posting: a bachelor's degree and 8+ years of relevant experience, a master's degree and 3+ years, or a high school diploma/GED and 10+ years. The stated pay range is $92,300 to $166,850.

Requirements

4–6+ years of hands-on ServiceNow engineering, development, configuration, or implementation experience.
At least 2 years of direct ServiceNow SPM or PPM experience.
Experience with Demand Management, Project Management, Resource Management, Investment Funding, Strategic Planning Workspace, and Goal Framework.
Experience developing with JavaScript, Glide API, business rules, client scripts, UI actions, and workflows.
Experience building and supporting REST and SOAP integrations.
Experience creating ServiceNow dashboards, reports, and KPIs.
Working knowledge of ServiceNow ITSM, including Incident, Problem, Change, and Request Management.
Understanding of ServiceNow platform upgrades, patching, and troubleshooting.
Ability to assess when customization is necessary versus using standard ServiceNow functionality.
Strong troubleshooting, communication, and problem-solving skills.
Ability to work independently and collaborate with technical teams and customers.
Active Secret security clearance with TS/SCI eligibility.
U.S. citizenship.
Meet one of the following education and experience combinations: bachelor's degree with 8+ years of relevant experience; master's degree with 3+ years of relevant experience; or high school diploma/GED with 10+ years of relevant experience.

Nice To Haves

ServiceNow certifications such as CSA, CIS-SPM/PPM, or CAD.
Experience with Agile/SAFe methodologies and ServiceNow Agile Development.
Additional ServiceNow experience with ITSM, CMDB, or Service Catalog.
Experience supporting DoD or other federal government environments.
Familiarity with USCENTCOM/J6 mission requirements.

Responsibilities

Configure, implement, and maintain ServiceNow Strategic Portfolio Management (SPM/PPM) capabilities.
Support Demand Management, Project Management, Resource Management, Financial Management, and Strategic Planning.
Develop and improve workflows, business rules, client scripts, forms, and UI policies.
Build dashboards, reports, and KPIs to improve project and portfolio visibility.
Develop REST and SOAP integrations between ServiceNow SPM and other modules, including ITSM and CMDB/ITOM.
Work with business analysts and stakeholders to translate requirements into technical solutions.
Evaluate existing customizations and use out-of-the-box ServiceNow functionality whenever possible.
Troubleshoot application issues and support platform performance, security, and reliability.
Assist with ServiceNow upgrades, patches, testing, and migrations.
Collaborate with the broader ServiceNow engineering team to ensure solutions follow platform standards.