Senior ServiceNow Developer - Public Trust Clearance

LIGHTFEATHER IO LLC

3d•$90,000 - $115,000•Remote

About The Position

LightFeather is seeking a Senior ServiceNow Developer to design, develop, and deploy ServiceNow solutions for federal government projects. The role involves technical leadership and implementation of ServiceNow applications, with attention to performance, security, scalability, and business requirements. The position is full-time and fully remote, with EST hours. U.S. citizenship is required because of federal contract requirements and the need to obtain and maintain a Public Trust-level security clearance. The developer will lead ServiceNow application and platform work, develop custom modules and workflows, build Service Portal components, integrate external systems, and uphold security and data governance practices. The role also includes mentoring developers, collaborating with stakeholders, troubleshooting and optimizing the platform, contributing to Agile delivery, and documenting solutions for knowledge sharing and client handover.

Requirements

Active DHS Public Trust clearance or higher.
At least 9 years of hands-on ServiceNow platform development and administration experience.
ServiceNow Certified System Administrator (CSA) certification.
Strong expertise in ServiceNow App Engine and custom application development.
Advanced Service Portal development experience, including widget customization and UI scripting.
Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs.
Demonstrated ability to lead development teams and deliver high-quality solutions efficiently.
Experience working in Agile environments with tools such as Jira or Azure DevOps.
Experience with CI/CD pipelines and DevOps practices for ServiceNow application deployment.
Experience working with Amazon Web Services (AWS).
Strong scripting skills in JavaScript, GlideScript, and Flow Designer.
Excellent communication skills, including presenting technical concepts to technical and non-technical audiences.
Leadership and mentoring skills, including experience managing development teams.
Strong problem-solving, analytical thinking, and troubleshooting abilities.
Stakeholder management, communication, and presentation skills.
Conflict resolution expertise to mitigate risks and support project success.
U.S. citizenship is required.

Nice To Haves

Experience with ServiceNow HR Service Delivery (HRSD) solutions.
Deep expertise in ServiceNow platform architecture and solution design.
Experience with scripting languages and ServiceNow features such as JavaScript, GlideScript, UI policies, and business rules.
Proficiency designing and implementing complex integrations using Integration Hub and external APIs.

Responsibilities

Lead the design, configuration, development, and deployment of ServiceNow applications aligned with business requirements and industry best practices.
Develop, customize, and enhance ServiceNow modules, including ITSM, ITOM, HRSD, App Engine, and Service Portal.
Create and manage workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer.
Develop custom Service Portal widgets and UI components using AngularJS, HTML, CSS, and JavaScript.
Lead integrations with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors.
Ensure platform security, compliance, role-based access controls, and data governance practices.
Mentor and lead ServiceNow developers, providing technical guidance and oversight.
Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable solutions.
Troubleshoot platform issues, optimize system performance, and conduct root cause analysis.
Participate in Agile practices, including sprint planning, backlog grooming, and daily stand-ups.
Document technical solutions, workflows, and architecture designs for knowledge sharing and client handover.