Senior ServiceNow Developer
Alliant Credit Union•Chicago, IL
•$84,200 - $131,000•Hybrid
About The Position
Responsible for core system configuration and development, gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Develop workflow customizations, and support the Service transformation teams. Understand Service Now functionality and how ITIL processes are implemented in Service Now including but not limited to Incident Management, Change Management, Problem, CMDB Management, Service Catalog, and Problem Management modules.
Requirements
- Minimum- 4 Year Bachelors Degree in Computer Science or Related
- Minimum - 2 Years Experience in Development, Configuration, Agile Delivery Methodologies, Client/Server, Applications System Architectures, Migration, ITIL or Related
- 6 Years Experience in Configuring Service Now (In Lieu of Education)
Nice To Haves
- Service Now Certification
Responsibilities
- Customize Service Now applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
- Collaborate effectively with other administrators to develop solutions and handle general updates and configuration changes/requests
- Conduct detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities
- Ensure the latest release of the application is implemented in a timely manner with minimal or no disruption to IT operations
- Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
- Ensure appropriate tools and processes that are in place to have a development/production environment that is reliable and reproducible.
- Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
- Gather and document user and process requirements, functional requirements, and develop technical requirements
- Develop workflow customizations, and support the transformation teams.
- Identify problems related to primary financial software and determine corrective action
- Work with other team members such as the Service Desk and/or Application Support to troubleshoot complex problems and user issues
- Train team members and users on operational procedures and processes
Benefits
- health care
- vision
- dental
- 401k with employer match
- Annual performance bonus
- Work from home up to 3 days a week
- Paid parental leave
- Employee discount programs
- Time off including paid personal and sick days
- 11 paid holidays
- Education reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
