Senior ServiceNow Developer
About The Position
We're Concentrix, a global technology and services leader focused on intelligent transformation. We power the world's best brands with unique data, deep industry expertise, and advanced technology solutions. Our Technical Products and Services team drives transformation, data, and technology services by integrating digital engineering, creativity, and human behavior insights to unlock value through tech-powered experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world, providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients, achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. We are proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.
Requirements
- Design, develop, and maintain custom applications and reusable components on the ServiceNow platform using JavaScript (client/server-side), Glide Script, HTML, CSS for Service Portal development.
- Strong knowledge of ITSM, CMDB, HRSD and ITAM Modules.
- Strong knowledge of ServiceNow platform capabilities, architecture, and best practices.
- Proficient in JavaScript, HTML, CSS, XML, JSON, REST/SOAP Web Services, Integration Hub, and MID Servers, specific knowledge of LDAP\Active Directory integration.
- Experience in integrating ServiceNow with various IT systems and tools using MID Server, web services, APIs, etc.
- Proactively monitor and tune system performance, optimizing complex queries, reports, and background scripts.
- Script execution efficiency, query performance tuning, background script optimization, report/dashboard performance.
- Experience integrating ServiceNow with enterprise identity systems (LDAP, AD, SSO, SAML, OAuth).
- Experience in core platform mechanics including Business Rules, Client Scripts, Script Includes, UI Actions, Flow Designer, UI builder (Configurable workspace), Playbook and Advanced Workflows.
- Experience with Source Control (e.g., Git) for collaborative development and using Studio.CI/DC processes
- Experience with Mobile App Builder (MAB), Mobile Studio, Applets, and setting up Offline Mode functionality
Nice To Haves
- Previous professional experience working as a developer or consultant in a railroad, heavy industry, transportation, or logistics environment is a significant plus.
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Systems Administration (CSA)
- Experience in: Customer Service Management and/or Field service management and/or ServiceNow Health and/or Safety or workplace safety Module
- Data Analytics (Tableau, Snowflake)
- ITOM Modules
Responsibilities
- Design, develop, and maintain custom applications and reusable components on the ServiceNow platform using JavaScript (client/server-side), Glide Script, HTML, CSS for Service Portal development.
- Strong knowledge of ITSM, CMDB, HRSD and ITAM Modules.
- Strong knowledge of ServiceNow platform capabilities, architecture, and best practices.
- Proficient in JavaScript, HTML, CSS, XML, JSON, REST/SOAP Web Services, Integration Hub, and MID Servers, specific knowledge of LDAP\Active Directory integration.
- Experience in integrating ServiceNow with various IT systems and tools using MID Server, web services, APIs, etc.
- Proactively monitor and tune system performance, optimizing complex queries, reports, and background scripts.
- Script execution efficiency, query performance tuning, background script optimization, report/dashboard performance.
- Experience integrating ServiceNow with enterprise identity systems (LDAP, AD, SSO, SAML, OAuth).
- Experience in core platform mechanics including Business Rules, Client Scripts, Script Includes, UI Actions, Flow Designer, UI builder (Configurable workspace), Playbook and Advanced Workflows.
- Experience with Source Control (e.g., Git) for collaborative development and using Studio.CI/DC processes
- Experience with Mobile App Builder (MAB), Mobile Studio, Applets, and setting up Offline Mode functionality
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
